Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
OpenKM is an Enterprise Content Management Software, often referred to as Document Management Systems (DMS), EDRMS, or CMS.
A Document Management Software (DMS) is a computer program used to store, manage, and track electronic documents and images of paper-based information captured using a document scanner or other means.
OpenKM is a management solution that allows businesses to control the production, storage, management, and distribution of electronic documents and control documents' flow
OpenKM is a document management software that integrates all essential document management, collaboration, and advanced search functionality into one easy to use solution. The system also includes administration tools to define various users' roles, access control, user quota, document security level, detailed logs of activity, and automation setup.
With OpenKM enterprise document management, you can:
Control your enterprise content. Collect information from any digital source. Collaborate with colleagues on documents and projects. Empower organizations to capitalize on accumulated knowledge by locating documents, experts, and information sources. Enterprise content management features. Manage digital content or documents.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
We had an excellent experience overall; the program, despite having many capabilities, serves its job, with only a few customer care issues. We are at ease using the program!
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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