Software Alternatives & Reviews

Zoho Desk VS Mighty Networks

Compare Zoho Desk VS Mighty Networks and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Mighty Networks logo Mighty Networks

Mighty Networks enables entrepreneurs, organizations, and companies to create and grow a community-powered brand.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Mighty Networks Landing page
    Landing page //
    2023-04-10

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Mighty Networks features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Mighty Networks videos

Tara's Toolkit: Mighty Networks (Software Review)

More videos:

  • Review - Inside Mighty Networks!

Category Popularity

0-100% (relative to Zoho Desk and Mighty Networks)
Help Desk
100 100%
0% 0
Community Platform
0 0%
100% 100
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Mighty Networks. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Mighty Networks

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Mighty Networks Reviews

  1. PG

    pg soft can be played on all platforms. Supports all systems, 100% safe, can play 24 hours a day. The more you play, the richer you are.


20 Telegram Alternatives to Chat With in 2024
Let's round out this list with a Telegram alternative for those established creators who want to build community, broadcast, and message on their own app. Mighty Pro brings G2's top-rated community platform (Mighty Networks) and deploys it on your native app in the App Store and Google Play Store.
8 Best Patreon Alternatives & Competitors For 2023 (Comparison)
Mighty Networks also offers some advanced community-focused features that you don’t get on other platforms. For example, the innovative Mighty Effect™ technology personalizes your member’s experiences by populating their feed with the most relevant topics, groups, members, products, etc.
11 Patreon Alternatives for Audience Monetization in 2023
Mighty Networks lets creators make their own branded website featuring built-in community-building tools.
Source: www.uscreen.tv
Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
However, it is a platform that is more centered around the community rather than course creation. So, if you want something more professional, this would not work. However, if the community comes first and courses are just a side hustle, then you can also consider Mighty Networks.
Source: uteach.io
10 Best Kajabi Alternatives for 2022: Which One to Use?
However, Mighty networks will be ideal for community-centric online businesses. So if you want to create a standalone community with or without online courses or even build a community-focused membership site, the platform will work great for you.

Social recommendations and mentions

Based on our record, Mighty Networks should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Mighty Networks mentions (2)

  • Why is no one making a new version of old Facebook?
    "a huge unmet demand currently exists for a social network which is based on the social graph, instead of the content graph, and which is pre-enshittification*" I would argue this hasn't disappeared, but merely moved. There's a number of other platforms people are using for seeking a certain social graph - Mighty Networks ( https://mightynetworks.com ), Hylo ( https://hylo.com ), a number of others. - Source: Hacker News / 3 months ago
  • Niche Community - A platform for building niche communities easily
    If you want to quickly spin up a niche online community easily there isn't a way to do so currently. There are things like mightynetworks.com, circle.so but they charge huge amount and are audience based platforms and not where everybody contributes. Source: almost 2 years ago

What are some alternatives?

When comparing Zoho Desk and Mighty Networks, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Disciple - Grow, engage and monetise your community with Disciple community software. Get your own branded community platform on Web, iOS and Android

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Tribe.so - Tribe is a white-label platform, empowering the new generation of online communities.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Groups - Google Groups allows you to create and participate in online forums and email-based groups with a rich experience for community conversations.