Zoho Desk

Website

zoho.com

Pricing URL

Official Zoho Desk Pricing

$ Details

freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

Platforms

Cloud Web iOS Android

Categories

#Customer Service #Help Desk #Customer Support #Knowledge Base #Help Desk And Ticketing #Customer Engagement #Customer Experience Management

Java

Website

java.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Programming Language #OOP #Generic Programming Language #Dynamic Programming Language

Zoho Desk features and specs

• Omnichannel
  Email, Telephony, Social, Customer Portals, Web forms, Live chat
• Zia - Artificial Intelligence
  With Zia, stay on top of every aspect of your customer service effort.
• Embeddable Self-service
  With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
• Multibrand Help Center
  Create a distinct self-service portal for each brand's customers.
• Knowledge Base
  Create a repository of solutions for commonly asked questions.
• Agent Productivity
  Collaborate, communicate, and secure those customer relationships
• Automations
  Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
• Blueprint
  Manage complex cross-functional service processes efficiently.
• Marketplace and Platform
  Use extensions to embed interactive widgets into the Zoho Desk interface.
• Reports and Dashboards
  Use detailed reports and dashboard visualisations to monitor your team's performance.
• Time Tracking
  Keep track of time spent on every ticket and task.
• Security
  Balance between protecting customer data and giving your team enough flexibility
• Developer Platform
  REST API, Widgets, Web and Mobile SDK, Custom Functions.
• Mobile Apps
  With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Java features and specs

• Platform Independence
  Java is known for its portability across multiple platforms via the Java Virtual Machine (JVM). This means you can write code once and run it anywhere.
• Large Standard Library
  Java boasts a comprehensive standard library, which facilitates development by providing pre-built solutions for a wide array of programming tasks.
• Robust and Secure
  Java emphasizes strong memory management and has built-in security features, making it a reliable choice for applications requiring high levels of security.
• Community Support
  With a vast and active community, ample resources are available for learning and troubleshooting. Numerous libraries and frameworks are available due to its long-standing presence.
• Performance
  Modern Java versions offer performance that is generally very good for many applications, particularly server-side applications where the Just-In-Time (JIT) compiler can significantly optimize runtime performance.

Possible disadvantages of Java

• Verbosity
  Java's syntax can be verbose compared to newer languages, requiring more lines of code to accomplish the same tasks, which may reduce readability.
• Memory Consumption
  Java applications can be memory-intensive due to their reliance on the JVM, which can be a downside for resource-constrained environments.
• Performance Overhead
  Despite its generally good performance, Java's reliance on the JVM introduces some overhead compared to languages that compile to native machine code, such as C++.
• No Low-Level Programming
  Java abstracts away from the hardware, making it less suitable for low-level programming tasks that require direct hardware manipulation, such as embedded systems programming.
• Slow Startup Time
  Java applications can have slower startup times due to the overhead of JVM initialization, which can be a drawback for desktop applications or command-line tools that are frequently started and stopped.

Keep the spirit of customer centricity alive with Zoho

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