Zoho Desk

Website

zoho.com

Pricing URL

Official Zoho Desk Pricing

$ Details

freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

Platforms

Cloud Web iOS Android

Categories

#Customer Service #Help Desk #Customer Support #Knowledge Base #Help Desk And Ticketing #Customer Engagement #Customer Experience Management

Go Programming Language

Website

go.dev

Pricing URL

-

$ Details

Platforms

-

Categories

#Programming Language #OOP #Generic Programming Language #Dynamic Programming Language

Zoho Desk features and specs

• Omnichannel
  Email, Telephony, Social, Customer Portals, Web forms, Live chat
• Zia - Artificial Intelligence
  With Zia, stay on top of every aspect of your customer service effort.
• Embeddable Self-service
  With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
• Multibrand Help Center
  Create a distinct self-service portal for each brand's customers.
• Knowledge Base
  Create a repository of solutions for commonly asked questions.
• Agent Productivity
  Collaborate, communicate, and secure those customer relationships
• Automations
  Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
• Blueprint
  Manage complex cross-functional service processes efficiently.
• Marketplace and Platform
  Use extensions to embed interactive widgets into the Zoho Desk interface.
• Reports and Dashboards
  Use detailed reports and dashboard visualisations to monitor your team's performance.
• Time Tracking
  Keep track of time spent on every ticket and task.
• Security
  Balance between protecting customer data and giving your team enough flexibility
• Developer Platform
  REST API, Widgets, Web and Mobile SDK, Custom Functions.
• Mobile Apps
  With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Go Programming Language features and specs

• Simplicity
  Go's syntax is simple and consistent, making it easy to learn and use. This simplicity reduces the cognitive load on developers and leads to more readable and maintainable code.
• Concurrency
  Go provides built-in support for concurrent programming with goroutines and channels, which are easier to use compared to threads and locks in many other languages. This makes it well-suited for developing concurrent and distributed systems.
• Performance
  Go is a statically typed and compiled language, which allows it to deliver good performance that is competitive with languages like C and C++. The fast compilation times also improve developer productivity.
• Standard Library
  Go comes with a rich standard library that includes packages for a wide range of applications, from web servers to cryptographic functions. This reduces the need to rely on third-party libraries.
• Static Typing
  Static typing in Go helps catch errors at compile time rather than at runtime, leading to more robust and reliable code. It also makes the code easier to understand and maintain.
• Cross-Platform Compilation
  Go supports cross-compilation, allowing developers to easily compile code for multiple operating systems from a single development machine. This is particularly useful for cloud and server applications.
• Garbage Collection
  The built-in garbage collector helps manage memory automatically, which simplifies memory management and helps prevent memory leaks and other memory-related issues.
• Strong Tooling
  Go comes with a suite of powerful development tools, including gofmt for code formatting, godoc for documentation, and race detector for detecting race conditions. These tools enhance development efficiency and code quality.

Possible disadvantages of Go Programming Language

• Lack of Generics
  As of now, Go does not support generics, which means developers often have to write more boilerplate code and may encounter difficulties in writing reusable components.
• Verbose Error Handling
  Go's error handling can be verbose and repetitive since it does not support exceptions. Developers have to check for and handle errors explicitly after every operation that can fail, leading to more boilerplate code.
• Limited Standard GUI Library
  Go's standard library lacks built-in support for creating graphical user interfaces (GUIs). This makes it less suitable for desktop application development compared to languages that have robust GUI libraries.
• Young Ecosystem
  Compared to more mature languages like Java or Python, Go has a relatively younger ecosystem. This means fewer third-party libraries and frameworks, which can limit the options available to developers.
• Simplistic Type System
  While Go's simple type system makes it easy to learn, it can be restrictive for some tasks. The lack of advanced features like inheritance and generics can make certain types of code harder to write and less expressive.
• Community Support
  The Go community, while growing, is still smaller compared to major programming languages like Python or JavaScript. This can make it harder to find community support, libraries, and developers with Go expertise.
• No Tuples
  Go does not support tuples, which are useful for returning multiple values from functions and performing certain data manipulations more easily and expressively.
• Dependency Management
  Although Go Modules have addressed some issues, dependency management in Go has historically been a pain point and can still be less intuitive compared to other ecosystems.

Keep the spirit of customer centricity alive with Zoho

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