Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
With a real-time overview of your organization's resources, projects, and tasks, Ganttic simplifies resource scheduling and management. Visual Gantt charts help you to not only allocate resource quickly, but check in on the progress of your projects. While features such as drag and drop scheduling make it easy to update plans smoothly and on-the-go.
With Ganttic you can make a clear plan of action for your projects and their capacity planning. Plus, built in metrics such as utilization tracking ensures you're getting the best efficiency from your team. Create plans from the POV of resources or projects, switching at anytime for new insights.
All this plus automated reports, unlimited sharing and users, and world-class customer support make Ganttic the perfect planner for your resource planning. For the past 10 years Ganttic has been serving clients from every industry and in every corner of the world. Start with a free trial and see why!
Ganttic's answer:
Ganttic is for managers unsatisfied with their one-size-fits-all software, and anyone who is looking for something more customizable, flexible and personalized.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Float - The leading resource management software for agencies, studios, and firms. With a simple, drag and drop interface and powerful editing tools, Float saves you time and keeps projects on track.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ResourceGuru - The fast, simple way to schedule people, equipment, and other resources online.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.