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Zoho Desk VS ConvertKit

Compare Zoho Desk VS ConvertKit and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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ConvertKit logo ConvertKit

Email marketing software for online creators. We help you earn a living online through an intuitive email marketing automation tool.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • ConvertKit Landing page
    Landing page //
    2023-08-05

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

ConvertKit features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

ConvertKit videos

+ Add

ConvertKit Review - Don't Buy Until You See This! (Top 5 Reasons NOT to use ConvertKit)

More videos:

  • Review - Convertkit Review - Why It's the Best Email Marketing Platform for Bloggers!
  • Review - Convertkit Review- Email Marketing Autoresponder Overview

Category Popularity

0-100% (relative to Zoho Desk and ConvertKit)

Zoho Desk

ConvertKit

Customer Support
100 100%
Customer Support
0% 0
Email Marketing
0 0%
Email Marketing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Email Marketing Platforms
0 0%
Email Marketing Platforms
100% 100

User comments

Share your experience with using Zoho Desk and ConvertKit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and ConvertKit

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

ConvertKit Reviews

The 10 best landing page builders + the top features you should always look for!
ConvertKit landing pages were designed by world-class pros to be fully customizable and give you the quick data to improve your conversion rates and grow your business.
Source: convertkit.com
12 Top Campaign Monitor Alternatives & Competitors
Summary: ConvertKit is unique in that it is built very intentionally with bloggers and other online storytellers in mind, featuring easy to build visual automations and smart segementations. It’s a bit pricey for what it offers, but if you are an author, blogger, newsletter creator or brand marketer, it fits like a glove.
Source: thedigitalmerchant.com
13 Best Email Marketing Software for Businesses in 2022
ConvertKit offers many services that are not as comprehensive as their peers. The reason is that ConvertKit is an affordable option that helps build your lists, making it an excellent choice for people who have just kickstarted their business.
Source: thenextscoop.com
The 24 Best Email Marketing Tools
ConvertKit is an mail marketing platform designed for creators (such as musicians, authors, and podcasters) to help promote and monetize their content. It offers tools to help grow your opt-in email list using landing pages and forms; connect with fans through email design and automated message sequences; and sell content through integrated ecommerce functionality. To extend...
Source: webbiquity.com
Best 12 Klaviyo Alternatives for Shopify
ConvertKit is the go-to marketing platform for content creators as it has helped tons of content creators to reach millions of fans.
Source: adoric.com

Social recommendations and mentions

Based on our record, ConvertKit seems to be a lot more popular than Zoho Desk. While we know about 20 links to ConvertKit, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

ConvertKit mentions (20)

  • Low/no code signup/demo page for startup?
    I’ve used https://convertkit.com/ for this in the past. - Source: Hacker News / 10 months ago
  • Minimalist email subscription/newsletter for website?
    ConvertKit is my go to and still is for now. Source: 11 months ago
  • From Pizza Hut to YouTube - Embracing Life's Adventures
    One lazy Saturday afternoon, a sudden epiphany struck me like lightning. I decided to seize every moment and pursue my bucket list dreams while capturing them on YouTube. My aim is to inspire others to cherish their time and embrace life's adventures with a newfound zeal. I want you to do the things on your bucket list. When I was sick and thought I was dying. The one thing that ruminated in my head was "I just... Source: 12 months ago
  • Revue Alternative For Your Personal Blog
    After trying Substck、ConvertKit、mailerlite and MailChimp, MailChimp won for me because:. - Source: dev.to / over 1 year ago
  • How I Built An Open Source Serverless Newsletter Platform
    I did some digging on newsletter services like MailChimp, Sendinblue, and ConvertKit, and they would work except I wasn't looking to start paying a premium. Most of the newsletter services I looked into supported up to 300 readers on their free tier - and I'm fortunate enough to have more than that subscribed to the Serverless Picks of the Week newsletter. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing Zoho Desk and ConvertKit, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ActiveCampaign - Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.

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