Software Alternatives, Accelerators & Startups

Zoho Desk VS Calendly

Compare Zoho Desk VS Calendly and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Calendly logo Calendly

Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Calendly Landing page
    Landing page //
    2023-10-14

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Calendly

$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
United States
State
Georgia
City
Atlanta
Founder(s)
Tope Awotona
Employees
100 - 249

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Calendly features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Calendly videos

Calendly Sucks! Here's What I'm Using Now Instead...

More videos:

  • Tutorial - Calendly Tutorial: Book Yourself Solid on Autopilot
  • Review - Review: Calendly

Category Popularity

0-100% (relative to Zoho Desk and Calendly)
Customer Support
100 100%
0% 0
Appointments and Scheduling
Help Desk
100 100%
0% 0
Appointment Scheduling
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Calendly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Calendly

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Calendly Reviews

  1. Best scheduling app

    Very simple and easy to use. Eliminate this back and forth hustle with booking calls.


The Best 24 Appointment Scheduling Apps and Booking Software
I have frequently used Calendly in the past, primarily for scheduling job interviews. What I appreciate about Calendly is that the free version still allows you to connect one calendar, book unlimited meetings, create a custom Calendly link, and send out automatic email notifications and reminders to invitees who book with you.
neetoCal, a calendly alternative, is a commodity and is priced accordingly
neetoCal is not the first company to compete with Calendly. We are not even the second company to compete with Calendly. We are probably the 30th player in this crowded space. With so many players in the market, scheduling software seems like a commodity.
Source: blog.neeto.com
I've poked around a while ago at some Calendly alternatives (specifically was lo... | Hacker News
Calendly is only $12/month for their professional plan which saves you money if you even schedule only one meeting a month with it.
The Best Alternatives to Doodle That You Should Check Out
Some may remember the Zoom.ai application. This app has been rebranded as CalendarHero, which resembles Calendly. You can suggest different meetings at different times and then share a link with invitees. Invitees can then indicate their preferred meeting time.
Source: trafft.com
The 14 Best Meeting Scheduling Tools for 2022
Some meeting scheduling apps are more about keeping your calendar organized; making sure you donโ€™t double-book or spread yourself too thin. Calendly is on our list of meeting scheduling tools for 2022 as itโ€™s an easy and user-friendly solution to allow people a window into your availabilities. With a custom URL, people can book an appointment with you, which will integrate...

Social recommendations and mentions

Based on our record, Calendly seems to be a lot more popular than Zoho Desk. While we know about 115 links to Calendly, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Calendly mentions (115)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Calendly โ€” Calendly is the tool for connecting and scheduling meetings. The free plan provides 1 Calendar connection per user and Unlimited sessions. Desktop and Mobile apps are also offered. - Source: dev.to / 4 months ago
  • $30 study "Test your hearing" by ucr.edu(UC Riverside) .. Question.... Im confused... Anyone else do(ing) this study?
    Hey, wondering if anyone else snagged this study on hearing tests, 170 min long, and requires scheduling a zoom web conference, using calendly.com, for a future date. My question is... Did you have to schedule it out days out too? How did you close the study until then? It didnt seem right to me.... The earliest available date they had to schedule this was on Tuesday morning (Its Sunday). I obviously had to... Source: 11 months ago
  • Breaking Global Communication Barriers
    Calendly: This scheduling software allows you to set up availability times for different time zones, so that people can easily book a meeting with you without having to do the time zone conversion themselves. https://calendly.com/. Source: about 1 year ago
  • Need advice on making customers pay up front for remote tech support appointments
    Check out Calendly https://calendly.com/ . There are many add ons and services like this. Source: about 1 year ago
  • Rate my agency bad website
    - Too simple- No testimonials- No social- Form submission is too old, try calendly.com- Title of the page is still "Landing page" xD. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Calendly, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Doodle - Make meetings happen. With Doodle, scheduling becomes quick and easy.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Acuity Scheduling - Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

YouCanBook.me - YouCanBook.me is a cloud-based service which allows your customers to schedule appointments and make bookings.