Software Alternatives, Accelerators & Startups
Register | Login

Zoho Desk VS AWS Elastic Beanstalk

Compare Zoho Desk VS AWS Elastic Beanstalk and see what are their differences

PAQATO
The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow. featured
Contents:
  1. Β» Base Details
  2. Β» Videos
  3. Β» Reviews
  4. Β» Alternatives

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

AWS Elastic Beanstalk logo AWS Elastic Beanstalk

Quickly deploy and manage applications in the AWS cloud.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • AWS Elastic Beanstalk Landing page
    Landing page //
    2022-01-30

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

AWS Elastic Beanstalk features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

AWS Elastic Beanstalk videos

+ Add

AWS Elastic Beanstalk Tutorial | What Is AWS Elastic Beanstalk? | AWS Tutorial | Simplilearn

Category Popularity

0-100% (relative to Zoho Desk and AWS Elastic Beanstalk)

Zoho Desk

AWS Elastic Beanstalk

Customer Support
100 100%
Customer Support
0% 0
Cloud Computing
0 0%
Cloud Computing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cloud Hosting
0 0%
Cloud Hosting
100% 100

User comments

Share your experience with using Zoho Desk and AWS Elastic Beanstalk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and AWS Elastic Beanstalk

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

AWS Elastic Beanstalk Reviews

We have no reviews of AWS Elastic Beanstalk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, AWS Elastic Beanstalk seems to be a lot more popular than Zoho Desk. While we know about 37 links to AWS Elastic Beanstalk, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

AWS Elastic Beanstalk mentions (37)

  • Ask HN: How are you hosting multiple small apps?
    Based on the fact that your ideal is to have a similar experience to heroku than managing your own server setting up reverse proxies take a look at these options: 1) https://dokku.com - lets you turn your light sail instance basically into heroku 2) https://render.com 3) https://fly.io above is not what I do but would be the options I would pursue if I understand your preference and requirement correctly. - Source: Hacker News / 9 months ago
  • Deploying a Django Application to Elastic Beanstalk
    Elastic Beanstalk (EB) is a cloud deployment service provided by Amazon Web Services. It facilitates the deployment and scaling of web applications and services by automating the creation of individual infrastructure components, including EC2 instances, auto-scaling, ELBs, security groups, and other infrastructure components. Using the AWS Management Console and command-line interface, deployment with EB is quick... - Source: dev.to / 12 months ago
  • Fortifying Your Three-Tier Application: Proactive Measures for Strengthening Your Application Security
    This Terraform code snippet can be used to deploy an AWS Elastic Beanstalk environment:. - Source: dev.to / about 1 year ago
  • So many options, getting confused
    K8s isn't going to play well with your deployment pattern without some advanced cluster management. Honestly it seems like you would be better serviced with something like https://aws.amazon.com/elasticbeanstalk/ . Source: about 1 year ago
  • What will Komi's resume look like?
    If your project is a bit more complicated using next.js or react.js or angular.js, you may find some free Platfrom-as-a-Service%20is%20a%20complete%20cloud%20environment,middleware%2C%20tools%2C%20and%20more.). I have seen some of my peers using free PaaS like Heroku, Vercel and I have no experience in using PaaS but I will recommend you to use PaaS from either of the three 1. Google Cloud's Google App Engine 2.... Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and AWS Elastic Beanstalk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google App Engine - A powerful platform to build web and mobile apps that scale automatically.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AWS Lambda - Automatic, event-driven compute service

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Now Platform - Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

Loading...