Zoho Desk VS AnyDesk

Zoho Desk Reviews

1. Neha

   | Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy

   | CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya

   | Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

AnyDesk Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

AnyDesk mentions (32)

• I have made one of my PC's a server, I do not want to use a monitor with it, just remote access as needed. How do I get permanent remote access upon booting?

  At work we have a few headless servers and use dummy plugs to trick AnyDesk into rendering the image without a monitor. Not business standard but it gets the job done. Source: 5 months ago

• AnyDesk

  AnyDesk is a remote desktop application for Windows, Mac, Linux and mobile systems, and you don’t need to create an account to work with it. The app claims to create a secure connection and has developed a proprietary codec that ensures uninterrupted data transfer. As an alternative to TeamViewer, Chrome Remote Desktop and Microsoft Remote Desktop software, anydesk provides the possibility of creating two-way... Source: 11 months ago

• Questions about setting a local, home office remote desktop

  AnyDesk works very well. It's a remote desktop software available for Windows, macOS, and Linux. Free for home use. I personally used it on all three OSs (specific flavors of Linux were Mint and Pop!_OS, both Ubuntu derivatives, so it should work on Ubuntu itself). Source: 11 months ago

• too smart to get played

  I'd think so. There are services out there that do that kind of thing for you. Anydesk is one. Source: about 1 year ago

• Hyper V - Remote Desktop Connection via Public IP Address (outside network connection)

  Instead of RDP, you can use alternate remote access tools. You may be able to use AnyDesk; not sure if the free version can be installed on a server, but this would allow your partner to connect directly to the console instance. Source: about 1 year ago