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AnyDesk VS LiveAgent

Compare AnyDesk VS LiveAgent and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
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AnyDesk logo AnyDesk

AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • AnyDesk Landing page
    Landing page //
    2023-02-09
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

AnyDesk features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

AnyDesk videos

+ Add

Anydesk Software Review

More videos:

  • Review - AnyDesk Fastest Remote Support Experience - DeskRT Codec (Alternative to Teamviewer)
  • Review - AnyDesk App Emptying your Bank Account

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to AnyDesk and LiveAgent)

AnyDesk

LiveAgent

Remote Desktop
100 100%
Remote Desktop
0% 0
Customer Support
0 0%
Customer Support
100% 100
Remote PC Access
100 100%
Remote PC Access
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing AnyDesk and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using AnyDesk and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AnyDesk and LiveAgent

AnyDesk Reviews

Top Remote Desktop Software for Gaming
AnyDesk offers a high screen resolution for any server/computer you connect to, meaning that you will not experience low-quality graphics in your game due to RDP gaming. It also provides a secure connection with asymmetric RSA 2048 key exchange encryption.
Source: cloudzy.com
10 Best Teamviewer Alternatives
The first remote access program that comes to mind when looking for an alternative to Teamviewer is Anydesk. The office of this company is also located in Germany and it is believed that the founders of Anydesk are former employees of Teamviewer.
Source: medium.com
Top 10 Android Remote Access Tools
AnyDesk furnishes users with a keyboard and touchpad on their mobile phone that allows them to control a PC remotely. These controls make it easy to access data on your computer or perform activities like starting video presentations. It’s a reliable tool with a simple and intuitive user interface that also provides security to keep your communication safe.
Source: www.helpwire.app
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
Provide Tech Support by Remotely Control Controlling Computers Using these 10 ToolsJune 12th 2022 347 reads0Remote support software allows system administrators to remotely control computers, view the user’s screen, interact with it, and provide technical support when needed. Some companies use desktops remotely to perform administrative tasks, such as system management, or...
Source: hackernoon.com
14 Best TeamViewer Alternatives of 2022
In my view, Dameware solutions (all three), Zoho Assist, and AnyDesk are currently the top-of-the-line options that fulfill almost all the requirements of being an ideal remote access terminal. If you need something astoundingly simple, AnyDesk is the best bet. If you need something highly advanced, Dameware solutions can be your best bet. Zoho Assist, on the other hand, is...
Source: www.cloudzat.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

Social recommendations and mentions

Based on our record, AnyDesk seems to be more popular. It has been mentiond 32 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AnyDesk mentions (32)

  • I have made one of my PC's a server, I do not want to use a monitor with it, just remote access as needed. How do I get permanent remote access upon booting?
    At work we have a few headless servers and use dummy plugs to trick AnyDesk into rendering the image without a monitor. Not business standard but it gets the job done. Source: 5 months ago
  • AnyDesk
    AnyDesk is a remote desktop application for Windows, Mac, Linux and mobile systems, and you don’t need to create an account to work with it. The app claims to create a secure connection and has developed a proprietary codec that ensures uninterrupted data transfer. As an alternative to TeamViewer, Chrome Remote Desktop and Microsoft Remote Desktop software, anydesk provides the possibility of creating two-way... Source: 11 months ago
  • Questions about setting a local, home office remote desktop
    AnyDesk works very well. It's a remote desktop software available for Windows, macOS, and Linux. Free for home use. I personally used it on all three OSs (specific flavors of Linux were Mint and Pop!_OS, both Ubuntu derivatives, so it should work on Ubuntu itself). Source: 11 months ago
  • too smart to get played
    I'd think so. There are services out there that do that kind of thing for you. Anydesk is one. Source: about 1 year ago
  • Hyper V - Remote Desktop Connection via Public IP Address (outside network connection)
    Instead of RDP, you can use alternate remote access tools. You may be able to use AnyDesk; not sure if the free version can be installed on a server, but this would allow your partner to connect directly to the console instance. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing AnyDesk and LiveAgent, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TightVNC - TightVNC - VNC-Compatible Remote Control / Remote Desktop Software. Download TightVNCDownload TightVNC 1. 3. 10 - TightVNC Server - F. A. Read more about TightVNC.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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