Software Alternatives, Accelerators & Startups

Zoho Desk VS Apache Airflow

Compare Zoho Desk VS Apache Airflow and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Apache Airflow logo Apache Airflow

Airflow is a platform to programmaticaly author, schedule and monitor data pipelines.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Apache Airflow Landing page
    Landing page //
    2023-06-17

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Apache Airflow features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Apache Airflow videos

Airflow Tutorial for Beginners - Full Course in 2 Hours 2022

Category Popularity

0-100% (relative to Zoho Desk and Apache Airflow)
Customer Support
100 100%
0% 0
Workflow Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
Automation
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Apache Airflow. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Apache Airflow

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Apache Airflow Reviews

5 Airflow Alternatives for Data Orchestration
While Apache Airflow continues to be a popular tool for data orchestration, the alternatives presented here offer a range of features and benefits that may better suit certain projects or team preferences. Whether you prioritize simplicity, code-centric design, or the integration of machine learning workflows, there is likely an alternative that meets your needs. By...
Top 8 Apache Airflow Alternatives in 2024
Apache Airflow is a workflow streamlining solution aiming at accelerating routine procedures. This article provides a detailed description of Apache Airflow as one of the most popular automation solutions. It also presents and compares alternatives to Airflow, their characteristic features, and recommended application areas. Based on that, each business could decide which...
Source: blog.skyvia.com
10 Best Airflow Alternatives for 2024
In a nutshell, you gained a basic understanding of Apache Airflow and its powerful features. On the other hand, you understood some of the limitations and disadvantages of Apache Airflow. Hence, this article helped you explore the best Apache Airflow Alternatives available in the market. So, you can try hands-on on these Airflow Alternatives and select the best according to...
Source: hevodata.com
A List of The 16 Best ETL Tools And Why To Choose Them
Apache Airflow is an open-source platform to programmatically author, schedule, and monitor workflows. The platform features a web-based user interface and a command-line interface for managing and triggering workflows.
15 Best ETL Tools in 2022 (A Complete Updated List)
Apache Airflow programmatically creates, schedules and monitors workflows. It can also modify the scheduler to run the jobs as and when required.

Social recommendations and mentions

Based on our record, Apache Airflow seems to be a lot more popular than Zoho Desk. While we know about 68 links to Apache Airflow, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Apache Airflow mentions (68)

  • How I've implemented the Medallion architecture using Apache Spark and Apache Hdoop
    Instead of the custom orchestrator I used, a proper orchestration tool should replace it like Apache Airflow, Dagster, ..., etc. - Source: dev.to / 5 days ago
  • 10 Open Source Tools for Building MLOps Pipelines
    An integral part of an ML project is data acquisition and data transformation into the required format. This involves creating ETL (extract, transform, load) pipelines and running them periodically. Airflow is an open source platform that helps engineers create and manage complex data pipelines. Furthermore, the support for Python programming language makes it easy for ML teams to adopt Airflow. - Source: dev.to / 16 days ago
  • AI Strategy Guide: How to Scale AI Across Your Business
    Level 1 of MLOps is when you've put each lifecycle stage and their intefaces in an automated pipeline. The pipeline could be a python or bash script, or it could be a directed acyclic graph run by some orchestration framework like Airflow, dagster or one of the cloud-provider offerings. AI- or data-specific platforms like MLflow, ClearML and dvc also feature pipeline capabilities. - Source: dev.to / about 1 month ago
  • The 2024 Web Hosting Report
    For the third, examples here might be analytics plugins in specialized databases like Clickhouse, data-transformations in places like your ETL pipeline using Airflow or Fivetran, or special integrations in your authentication workflow with Auth0 hooks and rules. - Source: dev.to / 4 months ago
  • Best ETL Tools And Why To Choose
    Apache Airflow is an open-source platform to programmatically author, schedule, and monitor workflows. The platform features a web-based user interface and a command-line interface for managing and triggering workflows. Source: 8 months ago
View more

What are some alternatives?

When comparing Zoho Desk and Apache Airflow, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Power Automate - Microsoft Power Automate is an automation platform that integrates DPA, RPA, and process mining. It lets you automate your organization at scale using low-code and AI.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Make.com - Tool for workflow automation (Former Integromat)