Software Alternatives & Reviews

Zoho Desk VS Airbnb

Compare Zoho Desk VS Airbnb and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Airbnb logo Airbnb

Book unique places to stay and things to do.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Airbnb Landing page
    Landing page //
    2018-09-29

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Airbnb

Website
airbnb.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2008 August

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Airbnb features and specs

  • Headquarters: San Francisco, CA

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Airbnb videos

Airbnb vs Staying at a Hotel - Honest Airbnb Review From Guest Plus Tips

More videos:

  • Review - _After 1,000 Nights In Airbnbs, I Finally Booked An AIRBNB PLUS
  • Review - IS AIRBNB PLUS RISKY?? (my thoughts)
  • Review - I Stayed At The Cheapest Airbnb In NYC
  • Review - Airbnb Home Rental Nightmares
  • Review - Airbnb Plus April 2019 | Host Q&A | Airbnb

Category Popularity

0-100% (relative to Zoho Desk and Airbnb)
Help Desk
100 100%
0% 0
Travel
0 0%
100% 100
Customer Support
100 100%
0% 0
Vacation Rental
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Airbnb. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Airbnb

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Airbnb Reviews

12 Best Travel TRIP PLANNER APPs To Have in 2023
Not a big fan of hotel rooms? Perhaps you want to rent a room, a house, or a whole apartment for that homey feeling while being far away from home! Airbnb provides you with different spaces, from rooms, couches, to a whole apartment from locals in your desired place.
Top 20 Airbnb competitors and alternative booking sites
Airbnb’s growth is no secret: what began as a way to rent out an extra room in your apartment has grown into the largest community-based travel platform — ranging from private rooms to entire homes and boutique hotel rooms. Whether through Airbnb or one of the many Airbnb competitors and alternatives, hospitality businesses have the opportunity to reach new travelers.
10 Airbnb alternatives travelers started using in 2023!
Vrbo doesn't offer shared spaces as a choice, unlike Airbnb. For this reason, it's ideal for families or group travelers looking for large, traditional, or fully-fledged properties. Its wide range of choices at varying prices makes it a popular Airbnb alternative.
AirBnB Alternatives: The Best Sites Like AirBnB in 2023
I am really sorry to hear your bad experience Renai. I count myself lucky as after 7 years of Airbnb we had nothing but superb experience. Guests from all around the world, the dining table full of delicious from any country you could name…. I miss those days dearly. We live in Surrey UK and predominantly our guests were young professionals who moved for work purposes and we...
15 Airbnb Alternatives You Should Know About
If Airbnb and Vrbo aren’t your cupt of tea, and you’d prefer to lay your head down under a starry sky, Hipcamp is definitely for you. Hipcamp caters entirely to campers, but the listings here cover a huge range of different accommodations, including tents, RV parks, cabins, and treehouses. It’s Airbnb for campers.
Source: travelfreak.com

Social recommendations and mentions

Based on our record, Airbnb seems to be a lot more popular than Zoho Desk. While we know about 91 links to Airbnb, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Airbnb mentions (91)

  • Converting from a Developer to a Product Founder in 10 years
    Mars seemed like an awesome platform for me, but it's just a tool, the same as many others. If I want to build a ToDo list on Mars I need somebody to develop such a micro-app for me. Then I did a simple approximation on bigger products: an e-commerce store like Amazon, service marketplaces like Booksy or Renting platform like Airbnb. - Source: dev.to / 11 months ago
  • SPA Camping Question
    Hey everyone, I'm attending to SPA in July 28-30 this year. And I'm looking for a campsite, most of them are already booked by now. So I've found https://spafamilycamping.com/ I'm wondering if this website and place is legit. They are not on booking.com or airbnb.com and they charge 50€ per night. Source: 11 months ago
  • Visiting Romania for Rockstadt Extreme festival in August 2023
    Any tips on finding a place to stay, considering everything on booking.com and airbnb.com is either all taken or quite far away. Is there maybe a local website or a motel that isn't on those websites? Source: 12 months ago
  • Airbnb will now tell you about any annoying checkout chores a host requires before you book — and take off listings that get low reviews for chore lists
    I'm in the US and just popped over to airbnb.com to check -- there's a very prominent toggle that says "Display total price: includes all fees, before taxes". Source: about 1 year ago
  • Paris reasonable stays
    If you want, you can try using the chrome extension I am developing (its completely free). What it does is it while you are searching through booking.com or airbnb.com it looks for the direct link of the same place. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Airbnb, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Booking.com - Find your next stay. Search deals on hotels, homes, and much more...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Expedia - Save up to 60% with Expedia Mobile Exclusive hotel deals!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Tripadvisor - The Tripadvisor mobile app is available for the Android and iOS platforms. It can be used to create reviews of hotels, restaurants, and to chat with other travelers on Tripadvisor forums.