Software Alternatives, Accelerators & Startups

Zendesk VS Wistia

Compare Zendesk VS Wistia and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Wistia logo Wistia

Host, manage, and track your videos with the best video marketing tools in the (known) universe.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Wistia Landing page
    Landing page //
    2023-03-13

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Wistia videos

Wistia vs. Vidyard: Which is better for you?

More videos:

  • Review - Youtube vs Vimeo vs Wistia (2018)
  • Review - Wistia Review | Video Hosting With Wistia | Unsheathed Reviews

Category Popularity

0-100% (relative to Zendesk and Wistia)
Customer Support
100 100%
0% 0
Video
0 0%
100% 100
Help Desk
100 100%
0% 0
Video Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Wistia

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Wistia Reviews

Best Online Video Platforms In 2023
When it comes to hassle-free video hosting, Wistia is a standout choice. With its intuitive interface, you can effortlessly upload your videos and fine-tune privacy settings to suit your needs. Wistia offers a reliable platform that caters to content creators and businesses looking for a streamlined video experience.
Source: medium.com
10 Best YouTube Alternatives For 2023 (Comparison)
You can use Wistia to run A/B tests and see which videos perform best, create beautiful video galleries with Wistia Channels, add CTAs and annotations to your videos, and more.
YouTube alternatives: an overview of the 10 best platforms and portals
Wistia has a total of three pricing plans users can choose from. The free option offers general functionalities like a customizable video player and interactive video tools. Up to 250 people can subscribe to a channel and three videos can be embedded elsewhere. The Pro version, on the other hand, costs $87 per month and adds to the range of options including email...
Source: www.ionos.com
11 Best YouTube Alternatives for Business Hosting
Wistia’s analytics package includes a heatmap for every view, which shows exactly which parts of the video were watched, skipped, or rewatched, and what other videos the user previously viewed. Over time, this information is aggregated to analyze how your video library is performing as a whole.
Source: www.vyond.com
The Complete List of Video Marketing Tools (Updated for 2022)
Wistia’s main selling point is its detailed analytics, which includes view counts, viewers location, viewer and retention rate. The analytics also works in videos embedded in emails, which makes writing custom follow-up emails much easier.

Social recommendations and mentions

Wistia might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Wistia mentions (8)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Wistia.com — Video hosting with viewer analytics, HD video delivery, and marketing tools to help understand your visitors, 25 videos, and Wistia branded player. - Source: dev.to / 4 months ago
  • Can we create a megathread for all the Premium videos leaked so people can access them for free?
    Encrypting software is literally easy to get. I scrolled for two seconds and found wistia.com. Source: 12 months ago
  • Do i need to make an app?
    If I understand correctly, you want to sell a subscription to teach your customers how to play guitar. Your competitor (the one you linked to) uses this product: https://wistia.com/. Source: about 1 year ago
  • How to download wistia.com videos.
    Want to download wistia.com videos? Wonder how to batch download videos from wistia.com to MP4, AVI, MPG, MKV, WMV etc? Looking forward to a powerful wistia.com Downloader for Mac or Windows version? When it comes to the questions to download wistia.com videos, we strongly recommend the wistia.com Video Downloader. It can easily and batch download all kinds of wistia.com videos. Source: over 1 year ago
  • How to download wistia.com videos.
    Are you one of the regular watchers who watch wistia.com videos every day? If so, you must want to download some of your favorite wistia.com videos for offline playback or other uses. Unfortunately wistia.com doesn't support people to download videos. Don't be disappointed, this article will share a workable wistia.com Downloader with which you can download any video you want. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Wistia, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vimeo - Vimeo is a social media app that lets you share and capture videos. You can watch new videos in a variety of different categories, and you can share your own content right from your device. Read more about Vimeo.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Vidyard - Vidyard is a video marketing platform enabling customers to derive information on viewer-behavior for marketing automation systems and CRM.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

YouTube - Our mission is to give everyone a voice and show them the world.