Software Alternatives, Accelerators & Startups

Zendesk VS Otter.ai

Compare Zendesk VS Otter.ai and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Otter.ai logo Otter.ai

Your AI meeting assistant that takes live notes and generates summaries and other insights using Meeting GenAI.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Otter.ai Landing page
    Landing page //
    2024-05-21

Otter.ai uses an AI Meeting Assistant to transcribe meetings in real time, record audio, capture slides, extract action items, and generate an AI meeting summary.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Otter.ai videos

Otter.ai Review - The Secret To Fast Content Creation?

More videos:

  • Review - Otter Live Notes For Zoom Review | Phil Pallen
  • Tutorial - How to set up Otter Live Notes & Live Captions for Zoom

Category Popularity

0-100% (relative to Zendesk and Otter.ai)
Customer Support
100 100%
0% 0
Transcription
0 0%
100% 100
Help Desk
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Otter.ai

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Otter.ai Reviews

We have no reviews of Otter.ai yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than Otter.ai. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Otter.ai mentions (1)

  • Ask HN: How to transcribe 1000s of handwritten notes
    Some good transcription solutions: https://zapier.com/blog/best-text-dictation-software/#windowsspeech https://otter.ai/ (Haven't actually tried Otter, but it gets a LOT of good reviews.). - Source: Hacker News / 17 days ago
  • How to build a Google Meet AI assistant app in 10 minutes without coding
    Of course, there are many existing solutions like Otter.ai or Fathom in the market. But in case you want to build a tool yourself and customize the output of it, then you are on the same page as me. To develop this application, we will use Unbody to convert input video transcriptions into intelligence/generative content and Appsmith to make it easy to design and build the UI of our app without extensive front-end... - Source: dev.to / 6 months ago
  • I'm looking for a particular type of software and I don't know where else to go.
    This is weird but I wonder if you could use something like https://otter.ai/. Record your notes as you are going. That should give you at least text of all of your welds. You’d still have to punch it later. Seems like there’s got to be a better way to do this. Stopping every time to break your flow sounds like a huge pain in the ass. Curious what you come up with. Source: 6 months ago
  • How I tackled more than 2+ conflicting meetings
    Is there any app from otter.ai that you run on personal machine? How does otter.ai process 4 different audio streams? Source: 6 months ago
  • How I tackled more than 2+ conflicting meetings
    Job laptop -> 3.5mm aux (this turns into speaker output) -> 3.5mm mic/audio splitter (this turns into microphone input) -> 3.5mm to usb-c adapter (cause my macbook only has 1 3.5mm aux) --> now the personal macbook has a new "mic input" from the job laptop. Which you can use to pipe audio into otter.ai to transcribe audio. You have to manually name them, but they learn in subsequent meetings. Source: 6 months ago

What are some alternatives?

When comparing Zendesk and Otter.ai, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HappyScribe - Happy Scribe automatically transcribes your interviews

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sonix - Automatically convert audio & video to text in minutes

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Audext - Use online audio to text converter to transcribe any voice recording in minutes.