Software Alternatives, Accelerators & Startups

Zendesk VS FastMail

Compare Zendesk VS FastMail and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

FastMail logo FastMail

Email, calendars, and contacts to highest standards of security, privacy and reliability.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • FastMail Landing page
    Landing page //
    2023-07-22

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

FastMail videos

Fastmail - Email Service Review

Category Popularity

0-100% (relative to Zendesk and FastMail)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Help Desk
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

User comments

Share your experience with using Zendesk and FastMail. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and FastMail

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

FastMail Reviews

The BEST Email Hosting Providers for Small Business in 2021
By choosing FastMail, the host will allow you to email from an address that matches your business website. You can create up to 100 your own domains ([email protected]) and 600 aliases ([email protected]). FastMail will also allow you to use one inbox to send and read mail from every alias and if you encounter some problems, FastMail will deliver great assistance from their...
Moving away from GMail
Fastmail was my top choice, from a usability perspective and I read many good reviews of it. It ticks all the boxes, at a cost of 50$ per year. I evaluated it a year ago, but because the construction of my house started, I put the email migration project on hold.
Source: rolisz.ro
Have a private email account
Use Fastmail, Posteo, Mailbox, or any similar service where you actually pay $1-$3 per month and in return get a completely ad-free spam-free wonderful email experience.
Source: sivers.org
15 Best Email Hosting for Small Business (2019)
In case you want to migrate away from FastMail or make backup of your data, you can download all your data on FastMail.

Social recommendations and mentions

Based on our record, FastMail should be more popular than Zendesk. It has been mentiond 51 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

FastMail mentions (51)

  • 📨 Building your Email API with Fastmail for free!
    Have you ever wondered how to host an email system without paying even a single penny? Well, this blog will guide you through the process of building your own email system on Node.js with the integration of fastmail.com. - Source: dev.to / 3 months ago
  • Staying logged in/remembering cookies in specific containers only?
    Hi, I have recently added a few exceptions to cookie auto-deletion, e.g. To ensure my email provider (fastmail.com) remains logged in. However, for other parties who I do not trust, such as Google, I don't want to remember cookies 99% of the time. Source: 10 months ago
  • Domains and Email hosting
    Used to use MXRoute but noticed emails to Gmail and other providers were not getting through. Switched over to Fastmail highly recommend it. Source: 11 months ago
  • Chrome extension for managing your masked emails is now available!
    I too use a catchall address... And I'm always disappointed when Fastmail doesn't take all of the addresses that I get email sent to, and turn them into masked emails automatically! I guess masked emails are for people who dont have a custom domain and want to use their fastmail.com address, with some kind of email forwarding. Source: 11 months ago
  • Looking to change hosting services, forget $5 fees!
    I'm personally partial to fastmail.com for a conventional business email provider that respects privacy and has a common sense 'good enough' configuration for the vast majority of small businesses. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zendesk and FastMail, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.