Software Alternatives, Accelerators & Startups

Zendesk VS Crowdin

Compare Zendesk VS Crowdin and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Crowdin logo Crowdin

Localize your product in a seamless way
  • Zendesk Landing page
    Landing page //
    2024-05-06
Not present

Crowdin is an AI-powered localization software for teams. Connect with over 600 tools to translate your content. Manage all your multilingual content in one place. Get quality translations for your app, website, game, supporting documentation, and so on. Invite your own translation team or work with professional translation agencies within Crowdin.

Key features include:

-Integration with 600+ apps, including Git, marketing, support, and other tools.

-Get translations from Crowdin language services, agencies from the marketplace, or your own translation team.

-Content integrations with GitHub, GitLab, Bitbucket, and Azure Repos.

-Integrations with Google Play, Android Studio, VS Code, and other systems.

-iOS and Android SDKs for over-the-air content delivery, real-time preview, and screenshots.

-Figma, Adobe XD, and Sketch plugins.

-Integrations with marketing tools: Mailchimp, Contentful, SendGrid, Hubspot, Dropbox, and more.

-API, CLI, webhooks.

-Translation Memory, Screenshots, In-Context Visual Editor, Machine Translations, Quality Assurance checks, Reports, and a Marketplace.

-Tasks and more.

For more information, visit crowdin.com. For enterprise businesses, try Crowdin for Enterprise: https://crowdin.com/enterprise

Crowdin supports more than 60 file formats for mobile, software, documents, subtitles, graphics and assets: .xml, .strings, .json, .html, .xliff, .csv, .php, .resx, .yaml, .xml, .properties, .strings, and so on.

Zendesk features and specs

No features have been listed yet.

Crowdin features and specs

  • Source Files Management: Support of all popular file formats, files prioritization, export options, file revisions with a rollback possibility.
  • Over-The-Air Content Delivery: An API to distribute and deliver translated content to the end users. Can be used with Crowdin Android and iOS SDK
  • Sketch Plugin: Automate translation of content on your pages and artboards into multiple languages. Quickly generate language-specific assets.
  • Jira Integration: Keep track of issues in the source strings reported by users working on the project translation. Each new issue in Crowdin becomes a sub-task in Jira automatically.
  • Translation memory: Translation Memory (TM) is the vault of previously translated content from a particular project.
  • Google Play Integration: Crowdin’s integration with Google Play improves the process of your app’s data localization.
  • GitHub, Bitbucket and GitLab Integrations: Keep files synchronized between your repository in version control system and project in Crowdin.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Crowdin videos

Unlock New Features of Crowdin AI

More videos:

  • Demo - What's Crowdin?
  • Demo - Crowdin Apps & Integrations: a single tool to localize all your content
  • Tutorial - How To Manage Translations For Your Application | Crowdin & GitHub Tutorial

Category Popularity

0-100% (relative to Zendesk and Crowdin)
Customer Support
100 100%
0% 0
Localization
0 0%
100% 100
Help Desk
100 100%
0% 0
Website Localization
0 0%
100% 100

User comments

Share your experience with using Zendesk and Crowdin. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Crowdin

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Crowdin Reviews

We have no reviews of Crowdin yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Crowdin should be more popular than Zendesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Crowdin mentions (19)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Crowdin.com — Unlimited projects, unlimited strings, and collaborators for Open Source. - Source: dev.to / 4 months ago
  • Coding for UX writers
    We're using Crowdin for this, since we need to localise with external partners to different languages: https://crowdin.com/. But there are other options on the market that are geared more towards providing a true source of text, like Frontitude or Ditto: Https://www.frontitude.com/ Https://www.dittowords.com/. Source: 6 months ago
  • "the USA is the dominant english speaking country"..."and? plenty of places have things they are known for which didn't originate there, like ireland and potatoes
    You can try crowdin.com for coordinating translation. Source: 11 months ago
  • best i18n package for nextjs?
    Any specific recommendations on which one to choose? Any translation system to recommend? Such as https://crowdin.com/? Source: about 1 year ago
  • Just launched Secrets 4 - A Password Manager with sharing on iCloud
    For translations I can recommend you to use sites such as Crowdin, OneSky, Transifex, Weblate. Lot of smaller (singe or small team) developers are handling translations with the help of their users. You would be surprised how easy and how fast it is to manage translations at no (or nearly) cost this way. There is a lot of users willing to help to translate the app to their native languages. Source: about 1 year ago
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What are some alternatives?

When comparing Zendesk and Crowdin, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Transifex - Transifex makes it easy to collect, translate and deliver digital content, web and mobile apps in multiple languages. Localization for agile teams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

POEditor - The translation and localization management platform that's easy to use *and* affordable!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Lokalise - Localization tool for software developers. Web-based collaborative multi-platform editor, API/CLI, numerous plugins, iOS and Android SDK.