Software Alternatives, Accelerators & Startups

Zendesk VS Blackout

Compare Zendesk VS Blackout and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Blackout logo Blackout

Blackout enables the easiest, fastest, and most comprehensive redaction workflows for sensitive information managed in Relativity. Only Blackout automatically redacts native PDF, image jobs, and native Excel files.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Blackout Landing page
    Landing page //
    2023-09-06

Blackout's ability to redact quickly – even when managing large volumes – makes it the best choice for complex redaction tasks involving sensitive information. Reduce review time, lower costs, and create workflows that increase accuracy.

Any Industry: Finance, Construction, Mining, Transport, Retail, Telecomms, Real Estate, Education, Insurance, Pharmaceuticals ​ Any Task: Compliance, Litigation Review, HR Matters & Equitable Hiring, FOIA Requests, DSARs, Majeure Disputes, Anonymizing Reports

Any Sensitive Info: PII, PHI, PCI, Account IDs, Dates, Emails, ​Phone #s, Addresses, Charts, Pivot Table Data, Embedded Objects, Notes/Comments

BENEFITS • Cut time and costs out of reviews with automated redactions • ​Rule-based redaction allows for versatile application of Blackout to any task requiring markup • Create efficiencies that drive down human error by redacting words, phrases, and text patterns simultaneously • Ensure privileged information is secure while retaining native documents

FEATURES • Seamlessly integrates into Relativity 10+ • Auto-redacts any sensitive information in imaged, native PDF, or native Excel file • Redacts information not visible in the files, including file attachments, meta data, and document notes/comments • Quality check with approval, reject and override options • Mass import/export functions via .CSV file

Blackout

Website
milyli.com
Pricing URL
-
$ Details
freemium
Platforms
Relativity Browser Internet Explorer Chrome OS Firefox Safari
Release Date
2008 January

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Blackout videos

How Blackout Answers 5 Law Firm Challenges

Category Popularity

0-100% (relative to Zendesk and Blackout)
Customer Support
100 100%
0% 0
Legal Vertical Software
0 0%
100% 100
Help Desk
100 100%
0% 0
Redaction
0 0%
100% 100

User comments

Share your experience with using Zendesk and Blackout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Blackout

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Blackout Reviews

We have no reviews of Blackout yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Blackout mentions (0)

We have not tracked any mentions of Blackout yet. Tracking of Blackout recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Blackout, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iubenda - A 360-degree solution to make your sites and apps compliant with privacy laws like the GDPR, CCPA, LGPD, ePrivacy, and more

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Clerky - We're 100% focused on helping startups get legal paperwork done safely, going far beyond simply providing forms. Get your legal paperwork done with confidence, so you can get back to building your company.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SeedLegals - SeedLegals takes care of the legals around creating, running, funding and selling startups.