Software Alternatives, Accelerators & Startups

Blackout VS LiveAgent

Compare Blackout VS LiveAgent and see what are their differences

Blackout logo Blackout

Blackout enables the easiest, fastest, and most comprehensive redaction workflows for sensitive information managed in Relativity. Only Blackout automatically redacts native PDF, image jobs, and native Excel files.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Blackout Landing page
    Landing page //
    2023-09-06

Blackout's ability to redact quickly – even when managing large volumes – makes it the best choice for complex redaction tasks involving sensitive information. Reduce review time, lower costs, and create workflows that increase accuracy.

Any Industry: Finance, Construction, Mining, Transport, Retail, Telecomms, Real Estate, Education, Insurance, Pharmaceuticals ​ Any Task: Compliance, Litigation Review, HR Matters & Equitable Hiring, FOIA Requests, DSARs, Majeure Disputes, Anonymizing Reports

Any Sensitive Info: PII, PHI, PCI, Account IDs, Dates, Emails, ​Phone #s, Addresses, Charts, Pivot Table Data, Embedded Objects, Notes/Comments

BENEFITS • Cut time and costs out of reviews with automated redactions • ​Rule-based redaction allows for versatile application of Blackout to any task requiring markup • Create efficiencies that drive down human error by redacting words, phrases, and text patterns simultaneously • Ensure privileged information is secure while retaining native documents

FEATURES • Seamlessly integrates into Relativity 10+ • Auto-redacts any sensitive information in imaged, native PDF, or native Excel file • Redacts information not visible in the files, including file attachments, meta data, and document notes/comments • Quality check with approval, reject and override options • Mass import/export functions via .CSV file

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Blackout

Website
milyli.com
Pricing URL
-
$ Details
freemium
Platforms
Relativity Browser Internet Explorer Chrome OS Firefox Safari
Release Date
2008 January

Blackout features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Blackout videos

How Blackout Answers 5 Law Firm Challenges

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Blackout and LiveAgent)
Legal Vertical Software
100 100%
0% 0
Customer Support
0 0%
100% 100
Redaction
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Blackout and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Blackout and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Blackout and LiveAgent

Blackout Reviews

We have no reviews of Blackout yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Blackout and LiveAgent, you can also consider the following products

iubenda - A 360-degree solution to make your sites and apps compliant with privacy laws like the GDPR, CCPA, LGPD, ePrivacy, and more

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Clerky - We're 100% focused on helping startups get legal paperwork done safely, going far beyond simply providing forms. Get your legal paperwork done with confidence, so you can get back to building your company.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SeedLegals - SeedLegals takes care of the legals around creating, running, funding and selling startups. 

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.