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Zarget VS Userback

Compare Zarget VS Userback and see what are their differences

Zarget

Zarget is new age AB testing and Heatmap software that lets you optimize your website with just a few clicks thereby increasing sales.

Rating
0 reviews
Alternatives Is it good?
Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
Grapple
Do-It-Yourself Data Analytics & Business Intelligence, Powered by AI sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Userback seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
0 vs 3
Web Analytics popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Zarget
Userback
Website zarget.com userback.io
Pricing —
Freemium Free trial Official pricing
Platforms —
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
Company — Startup from Australia · 10 - 19 employees
Listed in
Web Analytics Analytics Heatmaps A/B Testing +1
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6

About Zarget and Userback

In their own words, as submitted to SaaSHub.

Zarget
Userback

No description of Zarget yet.

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

Features and specs

What each product offers, as listed by its team.

Zarget 5 features
Userback 14 features
  • Comprehensive A/B Testing
    Zarget provides robust A/B testing features that help businesses optimize their website and understand what works best for their audience.
  • Heatmaps
    The inclusion of heatmaps allows users to visually analyze visitor interactions on their websites, highlighting areas with high engagement.
  • Session Recording
    Zarget includes session recording capabilities, capturing real user sessions to understand user behavior better and identify potential UX issues.
  • User-friendly Interface
    The platform boasts an intuitive and easy-to-navigate interface, making it accessible even for users with limited technical expertise.
  • Price
    Offers competitive pricing compared to other similar tools in the market, providing good value for money.

Possible disadvantages

  • Limited Integration Options
    Zarget has fewer integration options with other marketing tools and platforms, which might be a drawback for businesses relying on a diverse toolset.
  • Customization Limitations
    Some users find that Zarget's customization options are limited, restricting advanced users who require more flexibility and control.
  • Learning Curve
    While the interface is user-friendly, there can still be a learning curve for new users who are not familiar with website optimization tools.
  • Customer Support
    Some customers have reported that the customer support can be slow to respond, which can delay problem resolution.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow load times and lag when using the tool.
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis

An editorial look at what each product does well and who it suits.

Zarget
Userback

Overall verdict

  • Zarget was considered a solid option for small to medium-sized businesses looking to enhance their website's performance and user engagement. It provided comprehensive tools for CRO which were beneficial for teams that wanted detailed insights without requiring extensive technical skills. However, in late 2017, Zarget was acquired by Freshworks and rebranded as Freshmarketer. Thus, evaluations should now focus on Freshmarketer's capabilities rather than Zarget's historical performance.

Why this product is good

  • Zarget was a conversion rate optimization (CRO) tool that helped businesses improve their website performance through A/B testing, heatmaps, and funnel analysis. It aimed to provide an easy-to-use interface and robust features to drive data-supported decisions for marketing and web development teams.

Recommended for

  • Marketing teams focusing on data-driven improvements to web strategies.
  • Web developers needing to optimize website effectiveness.
  • Small to medium-sized businesses wanting accessible and comprehensive CRO tools.

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Videos

Walkthroughs and reviews on video.

Zarget 1 video + Add
Userback 1 video + Add

Zarget at TechSparks 2016

Userback Explainer Video

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Zarget
Userback
100% 100%
Web Analytics
0% 0%
0% 0%
Customer Feedback
100% 100%
100% 100%
Analytics
0% 0%
0% 0%
Visual Bug Reports
100% 100%

Questions & Answers

As answered by people managing Zarget and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Zarget and Userback. For example, how are they different and which one is better?

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Zarget 0 mentions
Userback 3 mentions

Tracking Zarget since Mar 2021.

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago

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