Yellow Duck Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Yellow Duck mentions (10)

• multi streaming YouTube and Instagram via OBS

  Instagram will require you to use a third party client like Yellow Duck. https://yellowduck.tv/. Source: almost 2 years ago

• RTMP to Instagram?

  I have a challenge of streaming to multiple instagrams at the same time. I've heard of - but not tested - YellowDuck but I'm hesitant in terms information security. Any thoughts or any alternatives? Source: about 2 years ago

• Can a GoPro Stream on INSTAGRAM LIVE with a phone?

  However, I've seen a GoPro (and other camera devices) can stream to Instagram live through a combination of backdoor methods, but almost all I have seen involve a decoder like OBS and YellowDuck (routes the RMTP through your account), Which, unfortunately neither seem to have an android version or counterpart that I can find. Does anyone know of a way to do this? Source: almost 3 years ago

• THIS CAN BE HELPFUL!

  Like most of the users, I like watching live videos. For this reason, I started to use a brand new tool https://yellowduck.tv/. Source: almost 3 years ago

• Instagram reach

  Lately, I have started to use a tool https://yellowduck.tv/ that helps me to go live on Instagram from my PC, this is a very cool tool. Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago