XigmaNAS Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

XigmaNAS mentions (9)

• OpenBSD Innovations

  BSDs may not have a significant presence on desktops, but they're well known in the networking world for their reliability. They also were the foundation used to build OSes for specific applications. OpnSense and XigmaNAS, for example, are two excellent FreeBSD based applications aimed at firewalling/security and NAS/services. https://opnsense.org/ https://xigmanas.com/xnaswp/. - Source: Hacker News / 11 months ago

• Looking for Drobo 5D replacement for M1 Macs

  A standalone NAS running ZFS as the filesystem. So XigmaNAS, TrueNAS, etc. Works beautifully. Source: about 1 year ago

• good os for nas

  XsigmaNAS - the father of freenas/truenas, much lighter on resources but development kinda stuck in just updating OS and packages and to be able to communicate with community, one have to register on closed forum. Source: over 1 year ago

• Wonder what everyone is using as a home server OS .. and why:)..

  XigmaNAS. Other machine is Xen. Most likely will move to Proxmox. Source: over 1 year ago

• Data hoarding newbie here, considering archival/backup/duplication options

  A NAS does not necessarily need to run 24/7. The better option IMHO would be a selfbuilt NAS with ZFS on 3x mirror https://xigmanas.com/xnaswp/ | https://www.truenas.com/. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago