Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Xatkit. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
While we wait for these tools to pop up, any tech question on the internals of Xatkit you'd like to know? And if you want to read more about the technologies we have listed above, this twitter thread gives some pointers to good tutorials for them:. - Source: dev.to / almost 2 years ago
But, IMHO, many business owners do not really want to create a bot by themselves, no matter how easy is the chatbot development interface. They want to give you the data (whatever type of data they already have, e.g. An excel file with collected questions) and get a bot out of it. This is way at Xatkit we're now providing this type of "chatbot automatic generation services". Source: over 2 years ago
So, forgive me if we continue developing bots in Java :-). - Source: dev.to / over 2 years ago
We have recently launched Xatkit, a pretrained chatbot for eCommerce. The reception so far has been lukewarm and we wonder whether:. Source: almost 3 years ago
Interested to give it a try? For FREE during the next two months? Visit: https://xatkit.com/ (and pls redistribute to your colleagues if you know anybody that could be interested, thanks!). Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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