Software Alternatives, Accelerators & Startups

Xatkit VS Zendesk

Compare Xatkit VS Zendesk and see what are their differences

Xatkit logo Xatkit

Extensible low-code platform for chatbot development

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Xatkit Landing page
    Landing page //
    2023-02-07
  • Zendesk Landing page
    Landing page //
    2024-05-06

Xatkit videos

Chatbot Creation and Deployment with Xatkit

More videos:

  • Review - Xatkit: your custom bot I UOC

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Xatkit and Zendesk)
Chatbots
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Xatkit and Zendesk

Xatkit Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Xatkit might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Xatkit mentions (8)

  • The full tech stack to run a chatbot — behind the scenes of an open source bot platform
    While we wait for these tools to pop up, any tech question on the internals of Xatkit you'd like to know? And if you want to read more about the technologies we have listed above, this twitter thread gives some pointers to good tutorials for them:. - Source: dev.to / almost 2 years ago
  • Chatbots for freelancers or small business
    But, IMHO, many business owners do not really want to create a bot by themselves, no matter how easy is the chatbot development interface. They want to give you the data (whatever type of data they already have, e.g. An excel file with collected questions) and get a bot out of it. This is way at Xatkit we're now providing this type of "chatbot automatic generation services". Source: over 2 years ago
  • Choosing Java as your language for a Machine Learning project - Are we crazy???
    So, forgive me if we continue developing bots in Java :-). - Source: dev.to / over 2 years ago
  • Feedback on our new product and website "Chatbots for e-commerce"
    We have recently launched Xatkit, a pretrained chatbot for eCommerce. The reception so far has been lukewarm and we wonder whether:. Source: over 2 years ago
  • (Beta testers needed) Xatkit - pretrained expert eCommerce bots to sell more doing less
    Interested to give it a try? For FREE during the next two months? Visit: https://xatkit.com/ (and pls redistribute to your colleagues if you know anybody that could be interested, thanks!). Source: over 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Xatkit and Zendesk, you can also consider the following products

ChatBot - Easy to use chatbot platform for business

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Rheo Bot - Customer service automation, with a human touch

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!