x.ai on Slack VS Freshdesk

x.ai on Slack Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

x.ai on Slack mentions (9)

• Starship will attempt a launch this weekend

  He's using Twitter / X to support his Grok AI. > A unique and fundamental advantage of Grok is that it has real-time knowledge of the world via the 𝕏 platform. Source: https://x.ai So I guess Tesla will collect all kinds of information from the streets, Starlink will collect (earth and space) information using satellites, and X will collect real-time information about what people are currently talking about. I... - Source: Hacker News / 6 months ago

• Musk's XAI Debuts Grok AI Bot to Rival ChatGPT with Real-Time Twitter/X Data

  > Grok is being developed with data from Musk’s X, formerly Twitter, and is thus better informed on the latest developments than alternative bots with static datasets, the company’s website said https://x.ai/ It will be interesting to see some example interactions about live events. Would even loyal/heavy Twitter users think that an LLM trained on live Tweets is "better informed on the latest developments" -... - Source: Hacker News / 6 months ago

• Grok

  Direct link to detailed product announcement: https://x.ai/ Link to early access: https://grok.x.ai/ which results in an error "Error :/ OAuth2 Login failed. Unfortunately, there was a problem connecting your account to the X API. We are working on a fix.". - Source: Hacker News / 6 months ago

• Grok

  No race has begun. GPT 4 is so far ahead in everything. Even in their official metrics[1], and that reports official metrics for first version of GPT 4 from paper. People have ran the benchmarks again and found much better results like 85% HumanEval. It's like no one even thinks about comparing to GPT 4 and it is just reported as gold standard. [1]: https://x.ai/. - Source: Hacker News / 6 months ago

• Grok

  Website is better, has technical information and much more detail and benchmarks. Claims performance between GPT-3.5 and GPT-4. https://x.ai/. - Source: Hacker News / 6 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago