Software Alternatives & Reviews

x.ai on Slack VS Zendesk

Compare x.ai on Slack VS Zendesk and see what are their differences

x.ai on Slack logo x.ai on Slack

An AI scheduling assistant in Slack

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • x.ai on Slack Landing page
    Landing page //
    2023-09-13
  • Zendesk Landing page
    Landing page //
    2022-03-08

x.ai on Slack videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to x.ai on Slack and Zendesk)
Customer Support
1 1%
99% 99
Live Chat
100 100%
0% 0
Help Desk
0 0%
100% 100
CRM
2 2%
98% 98

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare x.ai on Slack and Zendesk

x.ai on Slack Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

x.ai on Slack might be a bit more popular than Zendesk. We know about 9 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

x.ai on Slack mentions (9)

  • Starship will attempt a launch this weekend
    He's using Twitter / X to support his Grok AI. > A unique and fundamental advantage of Grok is that it has real-time knowledge of the world via the 𝕏 platform. Source: https://x.ai So I guess Tesla will collect all kinds of information from the streets, Starlink will collect (earth and space) information using satellites, and X will collect real-time information about what people are currently talking about. I... - Source: Hacker News / 6 months ago
  • Musk's XAI Debuts Grok AI Bot to Rival ChatGPT with Real-Time Twitter/X Data
    > Grok is being developed with data from Musk’s X, formerly Twitter, and is thus better informed on the latest developments than alternative bots with static datasets, the company’s website said https://x.ai/ It will be interesting to see some example interactions about live events. Would even loyal/heavy Twitter users think that an LLM trained on live Tweets is "better informed on the latest developments" -... - Source: Hacker News / 6 months ago
  • Grok
    Direct link to detailed product announcement: https://x.ai/ Link to early access: https://grok.x.ai/ which results in an error "Error :/ OAuth2 Login failed. Unfortunately, there was a problem connecting your account to the X API. We are working on a fix.". - Source: Hacker News / 6 months ago
  • Grok
    No race has begun. GPT 4 is so far ahead in everything. Even in their official metrics[1], and that reports official metrics for first version of GPT 4 from paper. People have ran the benchmarks again and found much better results like 85% HumanEval. It's like no one even thinks about comparing to GPT 4 and it is just reported as gold standard. [1]: https://x.ai/. - Source: Hacker News / 6 months ago
  • Grok
    Website is better, has technical information and much more detail and benchmarks. Claims performance between GPT-3.5 and GPT-4. https://x.ai/. - Source: Hacker News / 6 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing x.ai on Slack and Zendesk, you can also consider the following products

Drift - A messaging app that helps you grow your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Birdeye - #1 most trusted reputation and customer experience platform for local business

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Helpshift - Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.