Software Alternatives, Accelerators & Startups

WSUS Offline Update VS Freshdesk

Compare WSUS Offline Update VS Freshdesk and see what are their differences

WSUS Offline Update logo WSUS Offline Update

Using "WSUS Offline Update" (formerly known as "ct offline update" or "DIY...

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • WSUS Offline Update Landing page
    Landing page //
    2021-07-25
  • Freshdesk Landing page
    Landing page //
    2022-01-28

WSUS Offline Update videos

Update Windows Offline with WSUS Offline Updater

More videos:

  • Review - Install all windows updates fast - WSUS Offline Update

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to WSUS Offline Update and Freshdesk)
Patch Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WSUS Offline Update and Freshdesk

WSUS Offline Update Reviews

We have no reviews of WSUS Offline Update yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than WSUS Offline Update. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WSUS Offline Update mentions (6)

  • Windows updates on an air gapped network.
    I think he was talking about https://wsusoffline.net/ Which I used forever ago but seems like it's abandonware since 2020. Source: about 1 year ago
  • Windows Update Error 0x80073712
    That being said, you can try generating a full update package with WSUSOffline and let it pull all the latest available updates, and then use that to update the problematic servers and see if you're lucky. Source: over 1 year ago
  • Windows Server for Internet Cafe to Push updates offline.
    It doesn't sound like there's anybody around with sufficient knowledge to properly administer Active Directory; so you should probably avoid it. There are also any number of RMM utilities that handle Windows patch management. And there are also manual tools like WSUSOffline that could be leveraged. Source: over 1 year ago
  • Rebuilt 2012r2 DC. Twice. Anyone have advice on applying patches? It hung on one, and I don't know which.
    Use WSUS Offline to bring your base install as up-to-date as possible first, and then run against WSUS or Windows Update for anything left. Source: over 2 years ago
  • What would you do if asked to manually install Windows Updates on 50+ PCs?!
    Https://wsusoffline.net/ is an option if you can't make a dedicated WSUS server. Source: almost 3 years ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing WSUS Offline Update and Freshdesk, you can also consider the following products

WHDownloader - A lightweight and easy to use Downloader which allows you to find and apply the latest Microsoft Windows updates....

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Batchpatch - Stop dreading Microsoft’s Patch Tuesday every month and finally take control of your patching...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AutoPatcher - AutoPatcher is an offline updater and alternative to Microsoft Update that can be used for...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!