Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
WP Mail SMTP might be a bit more popular than Freshdesk. We know about 15 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Are you looking to send emails through the server directly ? You should never do that. Instead, you first need to choose an SMTP provider (mailgun, postmark etc) and then use a WOrdPress plugin that can use that SMTP. I highly suggest using this one : https://wordpress.org/plugins/wp-mail-smtp/. - Source: Hacker News / 10 months ago
I suggest a plugin like WP Mail SMTP (https://wordpress.org/plugins/wp-mail-smtp/) and set up the website to send email using SMTP. Source: about 1 year ago
Typically you'd need to be making sure your site is configured to send email through your actual mail server, using something like WP Mail SMTP. Source: over 1 year ago
My organization, a non-profit, uses Gsuite for email, so I'm thinking sending via that server might be all around a better idea. I see WP Mail SMTP by WPForms – The Most Popular SMTP and Email Log Plugin and some others in the plugin repository that look like they might do what I'm looking for. Source: almost 2 years ago
I also want to recommend the WP Mail SMTP plugin. It makes setting up email really easy, including swapping out email services. I'm not sure how you'd integrate it into a custom app, but I'm sure it can be done. Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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