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WorkHub Tasks VS Freshdesk

Compare WorkHub Tasks VS Freshdesk and see what are their differences

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WorkHub Tasks logo WorkHub Tasks

Perform AI-driven Task Management With Tasks!

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • WorkHub Tasks Landing page
    Landing page //
    2023-02-26

WorkHub Tasks is an AI-driven task management platform for your entire organization for developing strong customer relationships.

It comes with extensive roles and rights to ensure data privacy within and outside the Company.

WorkHub Tasks provides escalation management to make sure tasks can be completed in time and escalate if they are slipping.

Using it, you can also perform ticket creation from multiple channels including email, web, etc.

Last but not least, you can leverage digital signatures to sign contracts easily.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

WorkHub Tasks videos

+ Add

WorkHub Tasks Lifetime Deal $90 - Remote Workforce Management Software | WorkHub Tasks Review

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to WorkHub Tasks and Freshdesk)

WorkHub Tasks

Freshdesk

Customer Support
1 1%
Customer Support
99% 99
Help Desk
1 1%
Help Desk
99% 99
Customer Service
2 2%
Customer Service
98% 98
Help Desk And Ticketing
2 2%
Help Desk And Ticketing
98% 98

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WorkHub Tasks and Freshdesk

WorkHub Tasks Reviews

  1. Keep Track Record of Tickets!

    I like this because I can keep all the tickets and queries in one place. The page can quickly be refreshed and the features are amazing. Every ticket notification is also received by email.

    🏁 Competitors: HelpScout
    👍 Pros:    Affordable|Budget friendly
    👎 Cons:    Can not share files more than 10 mb
  2. My own experience using Tasks

    WorkHub tasks is one of the most amazing pieces of software I've ever used in my career. I like this software because I can easily keep track of my tickets.

    🏁 Competitors: ServiceNow
    👍 Pros:    Provides good case management
    👎 Cons:    So far, everything is running smoothly, and i don't see any areas for improvement.
  3. A simple way for creating tickets!

    This Help desk system is straightforward to use. The user interface is very simple. Including conversation history in the ticket detail makes it easier to keep track.

    🏁 Competitors: HelpScout
    👍 Pros:    Easy to use and setup
    👎 Cons:    Tags are not displayed on the ticket listing page.

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WorkHub Tasks mentions (0)

We have not tracked any mentions of WorkHub Tasks yet. Tracking of WorkHub Tasks recommendations started around Jun 2022.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing WorkHub Tasks and Freshdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UVdesk - UVdesk is available as SaaS-based and Open Source helpdesk solution to streamline the overall support process for better customer service.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

REEL UNLIMITED - Unlimited design subscription for startups

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