Whereby (formerly appear.in) Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Whereby (formerly appear.in) mentions (20)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Whereby.com — One-click video conversations, for free (formerly known as appear.in). - Source: dev.to / 4 months ago

• Twilio Video Going Down ! What next ?

  If you're looking for a similar tool then Whereby has a easy to use SDK. Source: 6 months ago

• What Comes After Zoom?

  I use: https://whereby.com I don't know if it can handle sizable calls but it works well for me. It's simple, seems to have a decent privacy policy, and has always worked for me and others. - Source: Hacker News / 10 months ago

• How Zoom’s terms of service and practices apply to AI features

  To pile on the alternative recommendations: I've enjoyed using Whereby[0] in the past. I also somehow keep forgetting about them in these discussions until someone reminds me. The main thing of it for me is it's been more reliable than Jitsi (though I do need to give Jitsi another try) and doesn't need to be self-hosted. [0]https://whereby.com/. - Source: Hacker News / 10 months ago

• My proud first long term sidehustle project

  Yes. It is with React and Next.js. And the video meeting call functionality is implemented using WhereBy. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago