Software Alternatives & Reviews

WhatsApp VS Intercom

Compare WhatsApp VS Intercom and see what are their differences

WhatsApp logo WhatsApp

WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • WhatsApp Landing page
    Landing page //
    2023-04-18
  • Intercom Landing page
    Landing page //
    2023-07-05

WhatsApp

Pricing URL
-
$ Details
free
Platforms
Mobile Desktop
Release Date
2009 January

WhatsApp videos

How to Use Whatsapp - 2020 Beginner's Guide

More videos:

  • Review - What is WhatsApp? A Review
  • Review - What is WhatsApp & How Does it Work? | WhatsApp Guide Part 1

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to WhatsApp and Intercom)
Communication
100 100%
0% 0
Customer Support
0 0%
100% 100
Messaging
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using WhatsApp and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare WhatsApp and Intercom

WhatsApp Reviews

  1. BEST APP FOR PRIVATE CHATTING

    I AM USING WHATSAPP SINCE 2015 AND STILL CURRENTLY USING IT HELPS ME TO GET IN TOUCH WITH MY FRIEND AND RELATIVES AND NOW IT ALSO HELPS ME TO DO PAYMENT VIA WHATSAPP.

    🏁 Competitors: Skype
    👍 Pros:    Free to use|Easy to use
    👎 Cons:    Nothing, so far

20 Telegram Alternatives to Chat With in 2024
WhatsApp’s other claim to fame is its security features, with end-to-end encryption. These security features, although not perfect, are still considered much better than Telegram’s. WhatsApp does a good job replicating Telegram’s chat features, but isn’t the best replacement for building groups of people who don’t know each other or for live streaming.
10 Best Telegram Alternatives in 2024
Whatsapp is a very famous app similar to Telegram and it is widely used for communication across the world, some of the widely used features also includes group messaging, private or group calls, all can be done through end-end encryption. Apart from these features people also put a status of about 24 hours.
Top 10 Apps like Telegram for Android and IOs [2023]
WhatsApp's recently announced 'community' feature successfully engaged existing users and onboarded numerous communities. WhatsApp has a distinct platform wherein business users can easily interact. It supports up to 2 billion people using it worldwide, allowing you to engage audiences, accelerate sales, and improve customer service outcomes. Furthermore, it enabled...
The best WhatsApp alternatives for 2023
However recent developments have started hammering home WhatsApp's relationship to parent company Facebook. The same Facebook that's almost constantly in the news for some major controversy or another. The controversy over the WhatsApp privacy policy, which many understood to mean WhatsApp would start sharing more information with Facebook — with rumors that the contents of...
The 7 best apps you can use as a WhatsApp alternative
WhatsApp has achieved its widespread global popularity thanks to its multi-platform support, secure encryption, and wide array of communication features. But the app isn't for everyone, and you might be looking for a WhatsApp alternative that mimics many of the best aspects of the app. Here are seven of the best alternatives to WhatsApp.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, WhatsApp should be more popular than Intercom. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WhatsApp mentions (24)

  • Whatsapp not showing on the Mac App Store
    Seems they removed from the Mac App Store. When I go whatsapp.com, I can't see Mac App Store option anymore. Source: 6 months ago
  • Threads.net by Instagram: A New Platform for Text-Based Conversations
    If you are looking for a new way to share your thoughts, ideas, and opinions with the world, you might want to check out Threads on Instagram. Threads is a new app from Meta, the parent company of Facebook, Instagram, and WhatsApp. It aims to create an open and friendly public space for conversation. Threads is similar to Twitter, but with some key differences and features that make it unique. Here are some of the... Source: 10 months ago
  • Outages from Germany south (Telekom web)
    We are currently experiencing outages in web connectivity to various services from our south Germany location. Wrike.com does not work, telegram.com does not work, whatsapp.com does work, reddit.com does work. Any other experiences or further information would be highly appreciated. Source: 11 months ago
  • Breaking Global Communication Barriers
    WhatsApp and Signal: Of course I’m going to conclude with the point to point encrypted communication apps Signal and WhatsApp. Most of our clients around the world communicate in these apps more than they make phone calls or send emails. Set up an account in each app and start leveraging the text, photo, phone and video features to have easy and fast conversations with your global contacts. See https://signal.org... Source: 11 months ago
  • WhatsApp Hacker for Hire
    If you want to get your WhatsApp account recovered for free if it is compromised, you can get it done free by contacting WhatsApp support. Source: 11 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing WhatsApp and Intercom, you can also consider the following products

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Drift - A messaging app that helps you grow your business.