Wazuh Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Wazuh mentions (49)

• Greenbone

  I use Wazuh instead. Greenbone CE is severely limited and requires payment for anything beyond the very basic. Super simple installation more features. Source: 6 months ago

• Risks of hosting a website out of my house

  Monitoring & Active Measures - Exporting firewall events to an external time-series database like I describe above is good to see who is touching your firewall or accessing your web site. Using an Intrusion Detection System / Intrusion Prevention System (IDS/IPS) such as open-source Suricata, which is a free package on pfSense, and deploying file system integrity monitoring, such as the open-source Wazuh on the... Source: 7 months ago

• DevOps and Security: DevSecOps

  Wazuh: An open source security monitoring platform that integrates with popular tools like Elasticsearch and Kibana to provide comprehensive security event analysis and response capabilities. - Source: dev.to / about 1 year ago

• Vulnerability overview

  On another note, as mentioned in my response to the question of this post, we are working on a complete rework of the Vulnerability Detection engine. This rework will provide a sanitized CVEs feed from wazuh.com and a completely new scanner engine. It will also include a new UI for global queries. Source: about 1 year ago

• Homelab security advice

  Nessus essentials (https://www.tenable.com/products/nessus/nessus-essentials) might do the trick. It can help to check what kind of services you are running are vulnerable to exploits. Also, the general recommendation here would be not to use default ports for all the services you are exposing. Also, you can check something like Wazuh - https://wazuh.com/. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago