Software Alternatives, Accelerators & Startups

Wazuh VS Zendesk

Compare Wazuh VS Zendesk and see what are their differences

Wazuh logo Wazuh

Open Source Host and Endpoint Security

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Wazuh Landing page
    Landing page //
    2023-09-18
  • Zendesk Landing page
    Landing page //
    2024-05-06

Wazuh videos

Wazuh Open Source SIEM Overview

More videos:

  • Review - Wazuh - Automatic log data analysis for intrusion detection
  • Review - Tutorial: Wazuh SIEM - Installation and Configuration (Complete Steps)

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Wazuh and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Security & Privacy
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wazuh and Zendesk

Wazuh Reviews

7 Best Free Open Source SIEM Tools
A cloud-based premium version known as Wazuh Cloud is also available. Wazuh Cloud centralizes threat detection, incident response, and compliance management across your cloud and on-premises environments. Wazuh Cloud uses lightweight agents that run on monitored systems to collect and forward events to the Wazuh cloud infrastructure, where data is stored, indexed, and analyzed.
8 Best Open Source SIEM Tools
Wazuh is an open-source SIEM system born from the OSSEC project that you can use for threat detection, prevention, and response. You can also use Wazuh to comply with industry standards and regulations such as PCI DSS, GPG 13, and GDPR. Wazuh ships with an integration with Kibana that makes for an excellent UI for data visualization and analytics. It also ships with an agent...
Source: www.logiq.ai
The Top 14 Free and Open Source SIEM Tools For 2022
Wazuh is a common choice among enterprises because it is fully equipped with capabilities in threat detection, integrity monitoring, compliance and as an incident management tool. Wazuh collects, aggregates, indexes and analyzes security data making it possible for organizations to detect intrusions, identify threats and any behavioural anomalies that may arise. It boasts...
Source: logit.io

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Wazuh should be more popular than Zendesk. It has been mentiond 49 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wazuh mentions (49)

  • Greenbone
    I use Wazuh instead. Greenbone CE is severely limited and requires payment for anything beyond the very basic. Super simple installation more features. Source: 6 months ago
  • Risks of hosting a website out of my house
    Monitoring & Active Measures - Exporting firewall events to an external time-series database like I describe above is good to see who is touching your firewall or accessing your web site. Using an Intrusion Detection System / Intrusion Prevention System (IDS/IPS) such as open-source Suricata, which is a free package on pfSense, and deploying file system integrity monitoring, such as the open-source Wazuh on the... Source: 7 months ago
  • DevOps and Security: DevSecOps
    Wazuh: An open source security monitoring platform that integrates with popular tools like Elasticsearch and Kibana to provide comprehensive security event analysis and response capabilities. - Source: dev.to / about 1 year ago
  • Vulnerability overview
    On another note, as mentioned in my response to the question of this post, we are working on a complete rework of the Vulnerability Detection engine. This rework will provide a sanitized CVEs feed from wazuh.com and a completely new scanner engine. It will also include a new UI for global queries. Source: about 1 year ago
  • Homelab security advice
    Nessus essentials (https://www.tenable.com/products/nessus/nessus-essentials) might do the trick. It can help to check what kind of services you are running are vulnerable to exploits. Also, the general recommendation here would be not to use default ports for all the services you are exposing. Also, you can check something like Wazuh - https://wazuh.com/. Source: about 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Wazuh and Zendesk, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fortinet FortiAnalyzer - Fortinet FortiAnalyzer is a powerful product for Security Fabric Analytics and Automation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Beats - Beats is the platform for single-purpose data shippers that is installed as lightweight agents and send data to machines to Logstash or Elasticsearch.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!