Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
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I occasionally try that as well and it sometimes helps but not for things like node apps that use https://vorpal.js.org REPLs. They just aren't usable in shell-mode. - Source: Hacker News / over 1 year ago
Got it, so more about the general idea of using Node to interact with a shell. Fair points but I'm not sure that's where zx falls. I'm looking at it in relation to projects like commander, oclif, and vorpal— frameworks for authoring and packaging local-use CLI tools written in JS, typically aimed at people who know JS and work in a terminal but don't know shell scripting. Those have the overhead of learning a... Source: over 2 years ago
Assuming the project uses node, and admittedly it's a lil overkill, but you could use vorpal. Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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