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Vision Helpdesk VS Numerify

Compare Vision Helpdesk VS Numerify and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

Numerify logo Numerify

Business analytics for IT business users
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • Numerify Landing page
    Landing page //
    2023-10-16

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

Numerify

Website
numerify.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Vision Helpdesk features and specs

  • Incident Management
  • Problem Management
  • Change management
  • Contractor Management
  • Supplier Management
  • Client Management
  • Staff Management
  • Automated workflow
  • Task management
  • Release Management
  • Virtual Agent
  • Live Chat
  • Social Media Integrations
  • Api and Integrations
  • PINKVerify Certified
  • SaaS & On-Premises
  • Ticket Billing
  • Knowledge Management
  • Forums
  • Customer portal
  • Email Parsing
  • Automation
  • Workflow Management
  • Round Robin

Numerify features and specs

  • Comprehensive IT Analytics
    Numerify provides detailed insights into IT operations, helping organizations optimize their processes and identify areas for cost savings.
  • Integration Capabilities
    It offers strong integration options with various IT service management tools, allowing for seamless data consolidation and analytics.
  • User-friendly Interface
    Numerify features an intuitive and user-friendly interface, making it accessible for users with varying levels of technical expertise.
  • Customizable Dashboards
    The platform allows for the creation of customizable dashboards, enabling users to tailor analytics to their specific needs and objectives.

Possible disadvantages of Numerify

  • Cost
    Numerify can be relatively expensive, which might be a drawback for smaller organizations with limited budgets.
  • Implementation Time
    The initial setup and implementation of Numerify can be time-consuming, potentially delaying the realization of benefits.
  • Complexity for Beginners
    Despite the user-friendly interface, the depth of features may be overwhelming for beginners, requiring time to fully leverage the platform.
  • Dependence on Data Quality
    The effectiveness of analytics relies heavily on the quality of input data, which can affect the accuracy of insights if not properly managed.

Analysis of Vision Helpdesk

Overall verdict

  • Vision Helpdesk is a reputable helpdesk software that is generally considered good by many users due to its comprehensive features and flexibility.

Why this product is good

  • Vision Helpdesk offers a variety of features such as multi-channel support, automation, ticket management, and reporting capabilities. It is appreciated for its flexibility, allowing businesses to manage multiple customer support channels efficiently. Furthermore, it provides tools for building a customer portal, supporting ITIL/ITSM practices, and offering satellite helpdesk options for handling different brands or departments within an organization.

Recommended for

    Vision Helpdesk is recommended for small to medium-sized businesses and enterprises that require a robust helpdesk solution capable of managing multiple support channels. It is ideal for organizations looking to implement ITIL practices or needing a scalable system capable of supporting growth and multiple brands.

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Numerify videos

+ Add

TiE50 Meet & Greet interviews from room 203 & 204 - Numerify, Inc Interview

Category Popularity

0-100% (relative to Vision Helpdesk and Numerify)

Vision Helpdesk

Numerify

Help Desk
100 100%
Help Desk
0% 0
IT Service Management
0 0%
IT Service Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and Numerify

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Numerify Reviews

We have no reviews of Numerify yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: over 3 years ago

Numerify mentions (0)

We have not tracked any mentions of Numerify yet. Tracking of Numerify recommendations started around Mar 2021.

What are some alternatives?

When comparing Vision Helpdesk and Numerify, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AppDynamics - Get real-time insight from your apps using Application Performance Management—how they’re being used, how they’re performing, where they need help.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

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