Software Alternatives, Accelerators & Startups

Viber VS Userback

Compare Viber VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Viber logo Viber

Free and secure calls and messages to anyone, anywhere. Keep your conversations going no matter where you are.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Viber Landing page
    Landing page //
    2023-04-19
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Viber

Website
viber.com
Pricing URL
-
$ Details
-
Platforms
-
Startup details
Country
Japan

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Viber features and specs

  • Ease of Use
    Viber features a user-friendly interface that makes it easy for users to navigate and use the app without a steep learning curve.
  • Free Texting and Calling
    Viber allows users to send text messages, make voice calls, and video calls for free over the internet.
  • End-to-End Encryption
    Messages and calls on Viber are end-to-end encrypted, providing a high level of security and privacy for users.
  • Multimedia Support
    Users can send photos, videos, voice messages, and files through Viber, offering a versatile communication platform.
  • Group Chats and Calls
    Viber supports group chats and calls, allowing users to communicate with multiple people simultaneously.
  • Sticker and Emoji Library
    Viber offers a wide range of stickers and emojis to enhance the messaging experience.
  • Viber Out
    Viber Out allows users to make low-cost international calls to non-Viber users across the globe.
  • Cross-Platform Compatibility
    Viber is available on multiple platforms including iOS, Android, Windows, and Mac, ensuring seamless communication across devices.
  • Public Accounts
    Businesses and public figures can create public accounts to communicate with their audience on Viber.

Possible disadvantages of Viber

  • Data Usage
    Viber requires an internet connection, which can lead to high data usage, especially for voice and video calls.
  • Dependency on Internet
    Viber calls and messages are dependent on internet connectivity, limiting its functionality in areas with poor or no internet access.
  • Limited User Base
    Compared to other messaging apps like WhatsApp and Facebook Messenger, Viber has a smaller user base, which may limit its usefulness for some users.
  • Notification Issues
    Some users have reported issues with not receiving notifications promptly or consistently on certain devices.
  • Quality of Service
    The quality of voice and video calls can be inconsistent and is highly dependent on the speed and stability of the internet connection.
  • Privacy Concerns
    Despite end-to-end encryption, some users remain concerned about the collection of metadata and potential privacy issues.
  • In-App Purchases
    While basic features are free, Viber offers in-app purchases for additional services such as premium stickers and Viber Out credits.
  • Background Battery Usage
    Viber can consume a significant amount of battery power when running in the background, which may affect the overall device performance.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Viber videos

Viber Messenger for Android

More videos:

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Viber and Userback)
Communication
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Group Chat & Notifications
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Viber and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Viber and Userback

Viber Reviews

20 Telegram Alternatives to Chat With in 2024
Viber has really good security and privacy features. It has user verification options plus end-to-end encryption, giving you a combination of safety factors. And it has other cool tools, like setting messages to disappear after a certain time. Viber also has a phone connection so you can call landlines and mobile numbers around the world.
10 Best Telegram Alternatives in 2024
Viber is a very much similar app like telegram which can be downloaded from Play Store and Apple Store for Android and iOS devices, also viber can be used through the web. Though it is a good app, switching through mobile or desktop seems very easy and efficient with viber. Apart from this, Viber also provides status of the messages to the user and keeps the chats private.
Top 10 Apps like Telegram for Android and IOs [2023]
Viber is an instant messaging software owned by the Japanese multinational firm Rakuten. In addition to instant messaging, Viber Out provides premium international landline and mobile calling services. Users may also share media items like pictures and videos. The service can be accessed on desktop platforms with no mobile connectivity, but users must register and be...
The best WhatsApp alternatives for 2023
Viber is free to use, though you can subscribe to 'Viber Out', a service that lets you make unlimited international calls to phones that don't have Viber installed. It's $6 a month.
The 7 best apps you can use as a WhatsApp alternative
Viber doesn't have the same name recognition as many other communication apps, but like Skype, it is a solid option if you want an app that can also place calls to mobile phones and landlines in addition to chatting with other app users. Free for iPhone and Android, it has voice, video, and text chat features, and it does this with end-to-end encryption for secure...

Userback Reviews

We have no reviews of Userback yet.
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Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Viber mentions (0)

We have not tracked any mentions of Viber yet. Tracking of Viber recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: about 4 years ago

What are some alternatives?

When comparing Viber and Userback, you can also consider the following products

Telegram - Telegram is a messaging app with a focus on speed and security. Itโ€™s superfast, simple and free.

Marker.io - Visual feedback and bug reporting tool for websites

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

BugHerd - BugHerd: The Website Feedback Tool for Agencies