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Usersnap VS Viber

Compare Usersnap VS Viber and see what are their differences

Seranova
Seranova AI helps home service businesses automate review outreach, stay on top of customer conversations, and grow reputation without extra headcount. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Viber logo Viber

Free and secure calls and messages to anyone, anywhere. Keep your conversations going no matter where you are.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Viber Landing page
    Landing page //
    2023-04-19

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Viber

Website
viber.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
Japan
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Viber features and specs

  • Ease of Use
    Viber features a user-friendly interface that makes it easy for users to navigate and use the app without a steep learning curve.
  • Free Texting and Calling
    Viber allows users to send text messages, make voice calls, and video calls for free over the internet.
  • End-to-End Encryption
    Messages and calls on Viber are end-to-end encrypted, providing a high level of security and privacy for users.
  • Multimedia Support
    Users can send photos, videos, voice messages, and files through Viber, offering a versatile communication platform.
  • Group Chats and Calls
    Viber supports group chats and calls, allowing users to communicate with multiple people simultaneously.
  • Sticker and Emoji Library
    Viber offers a wide range of stickers and emojis to enhance the messaging experience.
  • Viber Out
    Viber Out allows users to make low-cost international calls to non-Viber users across the globe.
  • Cross-Platform Compatibility
    Viber is available on multiple platforms including iOS, Android, Windows, and Mac, ensuring seamless communication across devices.
  • Public Accounts
    Businesses and public figures can create public accounts to communicate with their audience on Viber.

Possible disadvantages of Viber

  • Data Usage
    Viber requires an internet connection, which can lead to high data usage, especially for voice and video calls.
  • Dependency on Internet
    Viber calls and messages are dependent on internet connectivity, limiting its functionality in areas with poor or no internet access.
  • Limited User Base
    Compared to other messaging apps like WhatsApp and Facebook Messenger, Viber has a smaller user base, which may limit its usefulness for some users.
  • Notification Issues
    Some users have reported issues with not receiving notifications promptly or consistently on certain devices.
  • Quality of Service
    The quality of voice and video calls can be inconsistent and is highly dependent on the speed and stability of the internet connection.
  • Privacy Concerns
    Despite end-to-end encryption, some users remain concerned about the collection of metadata and potential privacy issues.
  • In-App Purchases
    While basic features are free, Viber offers in-app purchases for additional services such as premium stickers and Viber Out credits.
  • Background Battery Usage
    Viber can consume a significant amount of battery power when running in the background, which may affect the overall device performance.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Viber videos

+ Add

Viber Messenger for Android

More videos:

Category Popularity

0-100% (relative to Usersnap and Viber)

Usersnap

Viber

Customer Feedback
100 100%
Customer Feedback
0% 0
Communication
0 0%
Communication
100% 100
Visual Bug Reports
100 100%
Visual Bug Reports
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

Share your experience with using Usersnap and Viber. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Viber

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Viber Reviews

20 Telegram Alternatives to Chat With in 2024
Viber has really good security and privacy features. It has user verification options plus end-to-end encryption, giving you a combination of safety factors. And it has other cool tools, like setting messages to disappear after a certain time. Viber also has a phone connection so you can call landlines and mobile numbers around the world.
Source: www.mightynetworks.com
10 Best Telegram Alternatives in 2024
Viber is a very much similar app like telegram which can be downloaded from Play Store and Apple Store for Android and iOS devices, also viber can be used through the web. Though it is a good app, switching through mobile or desktop seems very easy and efficient with viber. Apart from this, Viber also provides status of the messages to the user and keeps the chats private.
Source: www.geeksforgeeks.org
Top 10 Apps like Telegram for Android and IOs [2023]
Viber is an instant messaging software owned by the Japanese multinational firm Rakuten. In addition to instant messaging, Viber Out provides premium international landline and mobile calling services. Users may also share media items like pictures and videos. The service can be accessed on desktop platforms with no mobile connectivity, but users must register and be...
Source: www.clapmessenger.com
The best WhatsApp alternatives for 2023
Viber is free to use, though you can subscribe to 'Viber Out', a service that lets you make unlimited international calls to phones that don't have Viber installed. It's $6 a month.
Source: www.tomsguide.com
The 7 best apps you can use as a WhatsApp alternative
Viber doesn't have the same name recognition as many other communication apps, but like Skype, it is a solid option if you want an app that can also place calls to mobile phones and landlines in addition to chatting with other app users. Free for iPhone and Android, it has voice, video, and text chat features, and it does this with end-to-end encryption for secure...
Source: www.businessinsider.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Viber mentions (0)

We have not tracked any mentions of Viber yet. Tracking of Viber recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and Viber, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Telegram - Telegram is a messaging app with a focus on speed and security. Itโ€™s superfast, simple and free.

Marker.io - Visual feedback and bug reporting tool for websites

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

Userback - Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

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