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Verint Workforce Optimization VS Mattersight Behavioral Analytics

Compare Verint Workforce Optimization VS Mattersight Behavioral Analytics and see what are their differences

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Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to Verint Workforce Optimization and Mattersight Behavioral Analytics)

Verint Workforce Optimization

Mattersight Behavioral Analytics

Customer Support
65 65%
Customer Support
35% 35
Employee Scheduling
70 70%
Employee Scheduling
30% 30
Customer Service
64 64%
Customer Service
36% 36
Communication
57 57%
Communication
43% 43

User comments

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What are some alternatives?

When comparing Verint Workforce Optimization and Mattersight Behavioral Analytics, you can also consider the following products

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

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