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Mattersight Behavioral Analytics VS Calabrio ONE

Compare Mattersight Behavioral Analytics VS Calabrio ONE and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27

Mattersight Behavioral Analytics

Categories
  • Customer Support
  • Employee Scheduling
  • Customer Service
  • Communication
Website predictiveanalyticstoday.com
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Calabrio ONE

Categories
  • Communication
  • Customer Support
  • Work Management
  • Enterprise Communication
Website calabrio.com
Edit details

Category Popularity

0-100% (relative to Mattersight Behavioral Analytics and Calabrio ONE)

Mattersight Behavioral Analytics

Calabrio ONE

Customer Support
21 21%
Customer Support
79% 79
Communication
12 12%
Communication
88% 88
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mattersight Behavioral Analytics and Calabrio ONE

Mattersight Behavioral Analytics Reviews

We have no reviews of Mattersight Behavioral Analytics yet.
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Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Mattersight Behavioral Analytics and Calabrio ONE, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

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