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Verint Workforce Optimization VS Calabrio ONE

Compare Verint Workforce Optimization VS Calabrio ONE and see what are their differences

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Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27

Category Popularity

0-100% (relative to Verint Workforce Optimization and Calabrio ONE)

Verint Workforce Optimization

Calabrio ONE

Customer Support
34 34%
Customer Support
66% 66
Communication
15 15%
Communication
85% 85
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Verint Workforce Optimization and Calabrio ONE

Verint Workforce Optimization Reviews

We have no reviews of Verint Workforce Optimization yet.
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Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Verint Workforce Optimization and Calabrio ONE, you can also consider the following products

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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