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Mattersight Behavioral Analytics VS NICE inContact CXone

Compare Mattersight Behavioral Analytics VS NICE inContact CXone and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

Mattersight Behavioral Analytics videos

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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to Mattersight Behavioral Analytics and NICE inContact CXone)

Mattersight Behavioral Analytics

NICE inContact CXone

Customer Support
45 45%
Customer Support
55% 55
Communication
19 19%
Communication
81% 81
Employee Scheduling
35 35%
Employee Scheduling
65% 65
Customer Service
100 100%
Customer Service
0% 0

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What are some alternatives?

When comparing Mattersight Behavioral Analytics and NICE inContact CXone, you can also consider the following products

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

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