Software Alternatives, Accelerators & Startups
Register | Login

Veemo Support VS Freshdesk

Compare Veemo Support VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Veemo Support logo Veemo Support

Veemo Support is an Omnichannel Customer Service & Help Desk Software to help businesses deliver superior customer experience at scale.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Visit Website
  • Veemo Support Landing page
    Landing page //
    2023-06-03

Veemo Support is an Omnichannel Customer Service & Help Desk Software to help businesses deliver superior customer experience at scale. Streamline your customer conversations, automate your support processes and enhance your team collaboration with a complete suite of features.

Veemo Support brings a robust ticketing system, self service knowledge base, workflow builder, SLA management and analytics under one platform, so you can stay on top of all things customer support. Veemo Support also offers out-of-the-box features like asset management, client portal, and status page to help with customer service management.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Veemo Support

Website
veemo.io
Pricing URL
Official Veemo Support Pricing
$ Details
paid Free Trial $29.0 / Monthly
Platforms
Web Mobile Android iOS Desktop
Release Date
2020 June
Edit details

Freshdesk

Website
freshworks.com
Pricing URL
Official Freshdesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Veemo Support features and specs

  • Omnichannel Inbox: Yes
  • knowledge Base: yes
  • Asset management: yes
  • Workflow Automation: yes
  • Client Portal: yes
  • Task Management: yes
  • Status Page: yes
  • Customer Profiles: yes
  • Reporting & Analytics: yes
  • Advanced Routing: yes

Freshdesk features and specs

No features have been listed yet.

Veemo Support videos

No Veemo Support videos yet. You could help us improve this page by suggesting one.

+ Add video

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Veemo Support and Freshdesk)

Veemo Support

Freshdesk

Customer Communication
100 100%
Customer Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Customer Service
1 1%
Customer Service
99% 99
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Veemo Support and Freshdesk.

What makes your product unique?

Veemo Support's answer

Veemo offers a conversational engagement suite of SaaS products to help businesses deliver an omnichannel experience at scale.

How would you describe your primary audience?

Veemo Support's answer

Veemo’s target customers are small & medium businesses (SMBs) and Enterprises who want to deliver better sales, marketing, support and product experience.

Why should a person choose your product over its competitors?

Veemo Support's answer

Veemo offers a complete range conversational engagement suite for businesses to deliver superior marketing, sales, support and product experience across omnichannel.

What's the story behind your product?

Veemo Support's answer

Veemo has built keeping the omnichannel experience in mind. Veemo aims to cover all use cases across a conversational engagement space to help businesses deliver better outcomes at scale.

Which are the primary technologies used for building your product?

Veemo Support's answer

Veemo platform is a conversational engagement suite of SaaS products.

User comments

Share your experience with using Veemo Support and Freshdesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Veemo Support and Freshdesk

Veemo Support Reviews

We have no reviews of Veemo Support yet.
Be the first one to post

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Veemo Support mentions (0)

We have not tracked any mentions of Veemo Support yet. Tracking of Veemo Support recommendations started around Jun 2023.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Veemo Support and Freshdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Zoho Desk - Industry's first context-aware Helpdesk Software

Loading...