Software Alternatives, Accelerators & Startups

utterances VS LiveChat

Compare utterances VS LiveChat and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

utterances logo utterances

A lightweight comments widget built on GitHub issues.

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
  • utterances Landing page
    Landing page //
    2022-03-30
  • LiveChat Landing page
    Landing page //
    2023-06-16

utterances

Pricing URL
-
$ Details
Platforms
-
Release Date
-

LiveChat

$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Startup details
Country
Poland

utterances features and specs

  • GitHub Authentication
    Utterances uses GitHub issues for comments, meaning users authenticate via GitHub. This can reduce spam and ensures that commenters have a verified identity.
  • Lightweight and Fast
    Utterances is designed to be lightweight and load quickly, benefiting site performance and user experience.
  • Markdown Support
    Since it leverages GitHub issues, users can write comments in Markdown, which many developers and technical users appreciate.
  • GitHub Integration
    Comments are managed through GitHub issues, making them easy to track, moderate, and integrate into your development workflow.
  • Open Source
    Utterances is open source, allowing developers to review the code, contribute, and customize it to their needs.

Possible disadvantages of utterances

  • Dependency on GitHub
    Comments are entirely reliant on GitHub's infrastructure, which means any downtime or issues with GitHub services can affect the commenting system.
  • Limited to GitHub Users
    Only users with GitHub accounts can comment, which may exclude or discourage participation from users who are not developers or familiar with GitHub.
  • No Anonymity
    Because commenting requires a GitHub account, users cannot comment anonymously, which might be a drawback for some communities.
  • Moderation Complexity
    Moderating comments requires managing GitHub issues, which can be cumbersome compared to dedicated comment moderation tools.
  • Feature Limitations
    Utterances is relatively simple and lacks advanced features found in other commenting systems, like rich media support, voting, or detailed analytics.

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of utterances

Overall verdict

  • Utterances is generally considered a good option for integrating a commenting system.

Why this product is good

  • It is lightweight and doesn't add significant loading time to web pages.
  • Utterances uses GitHub issues to store comments, which integrates well for projects already using GitHub for version control.
  • Installation is straightforward, making it easy to implement on static sites, particularly those generated with Jekyll or Hugo.
  • The comments are stored on GitHub's infrastructure, which is reliable and robust.

Recommended for

  • Developers and bloggers already using GitHub for project hosting.
  • Technical blogs and sites generated with static site generators like Jekyll or Hugo.
  • Users who prefer a minimalistic and efficient commenting system over more feature-rich alternatives.
  • Those looking for an open-source, privacy-friendly commenting solution.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

utterances videos

SEMANTICS-7: Utterances, Sentences & Propositions

LiveChat videos

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Category Popularity

0-100% (relative to utterances and LiveChat)
Social Networks
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare utterances and LiveChat

utterances Reviews

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LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether youโ€™re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With Helpะกrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Social recommendations and mentions

Based on our record, utterances seems to be a lot more popular than LiveChat. While we know about 53 links to utterances, we've tracked only 2 mentions of LiveChat. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

utterances mentions (53)

  • Adding Giscus Comments to Next.js Blog Pages
    Utterances: **The primary inspiration for giscus. It uses **GitHub Issues instead of Discussions to store comments. It is extremely lightweight but does not support threaded replies as natively as giscus. - Source: dev.to / 5 months ago
  • [TIL][Jekyll] Replacing Disqus with utterances for GitHub issue comments
    Title: [TIL][Jekyll] Removing Disqus and switching to utteranc to use github issue as article comments Published: false Date: 2021-05-14 00:00:00 UTC Tags: Canonical_url: http://www.evanlin.com/jekyll-remove-disqus/ --- ![](http://www.evanlin.com/images/2021/github_comment.jpg) ## Preface: ![](https://jekyllrb.com/img/jekyll-og.png) The escalation of the pandemic disrupted the original travel plans, but... - Source: dev.to / about 5 years ago
  • Add Utterances Comment System in Next.js App in App Router
    'use client'; Import { useEffect, useRef } from 'react'; Const Comments = ({ issueTerm }) => { const commentsSection = useRef(null); useEffect(() => { const script = document.createElement('script'); script.src = 'https://utteranc.es/client.js'; script.async = true; script.crossOrigin = 'anonymous'; script.setAttribute('repo', 'shade-cool/article'); script.setAttribute('issue-term',... - Source: dev.to / about 2 years ago
  • Converting BlogCFC blog to Eleventy
    Handling New Comments: There are excellent lightweight comment utilities available for managing comments on your eleventy blog. I personally use Utterances, but Giscus is also a great alternative. - Source: dev.to / over 2 years ago
  • Unleash Your Dev Blog: Write More with GitHub Issues as Your CMS
    We can use utteranc.es, a lightweight comment widget built on GitHub Issues to integrate authed comments in our blog. - Source: dev.to / over 2 years ago
View more

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: over 5 years ago

What are some alternatives?

When comparing utterances and LiveChat, you can also consider the following products

Commento - A fast, bloat-free comments system to foster discussion on your website

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DISQUS - Disqus is a global comment system that improves discussion on websites and connects conversations across the web.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

giscus - A comments system powered by GitHub Discussions. Let visitors leave comments and reactions on your website via GitHub!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community