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UserTesting.com VS UsabilityHub

Compare UserTesting.com VS UsabilityHub and see what are their differences

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UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

UsabilityHub logo UsabilityHub

UsabilityHub is a platform for running quick and simple usability tests and design surveys.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • UsabilityHub Landing page
    Landing page //
    2023-09-16

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

UsabilityHub

Website
usabilityhub.com
Pricing URL
Official UsabilityHub Pricing
$ Details
-
Release Date
-
Edit details

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

UsabilityHub features and specs

  • Ease of Use
    UsabilityHub offers an intuitive interface that makes it simple for users to create and launch usability tests without a steep learning curve.
  • Diverse Testing Options
    The platform provides various testing methods such as first-click tests, design surveys, preference tests, and more, catering to different usability assessment needs.
  • Quick Turnaround
    UsabilityHub allows users to get rapid feedback from real users, often within hours, which is beneficial for fast-paced development cycles.
  • Large User Panel
    The service offers access to a large and diverse panel of users for testing, which can help in gathering representative and unbiased feedback.
  • Affordable Pricing
    The platform provides various pricing tiers, including affordable options for startups and smaller companies, making usability testing more accessible.

Possible disadvantages of UsabilityHub

  • Limited Customization
    Some users might find the customization options for tests to be limited, compared to more advanced tools.
  • Sample Quality Variances
    The quality of participants from the panel may vary, potentially impacting the reliability of the feedback in some cases.
  • Basic Analytics
    The analytics features offered might be too basic for users who require more in-depth analysis and reporting.
  • Dependency on Internet
    UsabilityHub is a web-based platform, meaning it relies on a stable internet connection to function, which can be a limitation in areas with poor connectivity.
  • Limited Integration
    It offers limited integration options with other tools, which can be a drawback for teams looking to streamline their workflow using multiple products.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Analysis of UsabilityHub

Overall verdict

  • Yes, UsabilityHub is generally considered a good tool for those needing quick and effective feedback on their designs. It's user-friendly and provides actionable insights that can contribute to improving the user experience of websites and applications. However, the value might depend on the specific needs and scale of the project, as well as the reliability and relevance of the tester pool to a specific target audience.

Why this product is good

  • UsabilityHub is a platform designed to help businesses and designers receive feedback on their designs and user interfaces. It allows users to conduct tests, including prototype testing, preference testing, and navigational flow assessments. The usability tests are typically quick and easy to set up, providing fast and practical insights to improve user experience and design decisions. The feedback comes from a large pool of diverse testers, which can help ensure the results are representative of a broader audience.

Recommended for

  • UX/UI Designers looking for quick feedback on new designs
  • Product teams aiming to improve website or app usability
  • Companies of all sizes seeking insights from a diverse user base
  • Marketers who want to test the effectiveness of digital content
  • Researchers conducting qualitative and quantitative usability studies

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

UsabilityHub videos

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cAPPtion: UsabilityHub Review

More videos:

  • Review - UsabilityHub - Easy Site to Make Extra Cash
  • Review - Make Money Online - Validately, Enroll & UsabilityHub

Category Popularity

0-100% (relative to UserTesting.com and UsabilityHub)

UserTesting.com

UsabilityHub

User Experience
85 85%
User Experience
15% 15
Usability
84 84%
Usability
16% 16
Usability Testing
77 77%
Usability Testing
23% 23
Customer Feedback
100 100%
Customer Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and UsabilityHub

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

UsabilityHub Reviews

Best 8 Affordable UserZoom Alternatives in 2023
UsabilityHub is a platform with a good range of features and a rather competitive pricing compared to UserZoom. They also provide help with recruiting participants for your study which makes them another great UserZoom alternative.
Source: blog.uxtweak.com
Free Alternatives To Usertesting – Do They Exist?
Another free option is Usability.Testing.Exchange. It’s very much like UsabilityHub in that you test other users websites in order to earn credits and use them for your own tests. The feedback is somewhat limited as it is only text based (same as UsabilityHub), but these 2 service can be great if you want some quick free feedback on UX and design choices.
Source: outsprung.com
8 Awesome Web Usability Testing Apps for your Startup
Usabilityhub is very similar to UserThink above where you can get on demand testers to visit your website and give you feedback. However they have a much more attractive pricing plans. For instance, If you join their Community Plan, you can use their service for absolutely free. Their model is simple – you give a response and you get a response or you can simply invite your...
Source: techbloke.com

Social recommendations and mentions

Based on our record, UserTesting.com should be more popular than UsabilityHub. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

UsabilityHub mentions (11)

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What are some alternatives?

When comparing UserTesting.com and UsabilityHub, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

UserZoom - Test, measure, and monitor UX with our cost-effective all-in-one platform. UserZoom is a cloud-based solution for online usability testing.

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

Lookback - See how people really use your app

Userbrain - Easy, fast, and affordable user testing for websites and prototypes.

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