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UserTesting.com VS Superhuman

Compare UserTesting.com VS Superhuman and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Superhuman logo Superhuman

Superhuman is an email management tool.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTestingโ€™s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • Superhuman Landing page
    Landing page //
    2023-07-24

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Platforms
-
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

Superhuman

Website
superhuman.com
Pricing URL
-
$ Details
-
Platforms
MacOS Windows Android iOS
Release Date
-
Edit details

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Superhuman features and specs

  • Speed
    Superhuman is designed for speed, with shortcuts and streamlined workflows that allow users to process emails extremely quickly.
  • User Interface
    The user interface is clean, minimalistic, and intuitive, which enhances user experience and efficiency.
  • Advanced Features
    Superhuman offers advanced features such as AI-powered triage, read status tracking, and undo send, which add significant value.
  • Focus
    The app emphasizes focus by providing distraction-free email management, reducing interruptions and helping users maintain concentration.
  • Customer Support
    The company provides strong customer support, including personalized onboarding which ensures users can effectively utilize the app.

Possible disadvantages of Superhuman

  • Cost
    Superhuman is relatively expensive compared to other email clients, making it less accessible for budget-conscious users.
  • Exclusivity
    Currently, Superhuman is only available through an invitation model, which can make it hard for interested users to gain access.
  • Limited Platforms
    Superhuman is limited to specific platforms like macOS and iOS, which can be a drawback for users on other operating systems.
  • Learning Curve
    The app has a significant learning curve, especially related to mastering the many keyboard shortcuts required for optimal use.
  • Privacy Concerns
    Some users have raised concerns about data privacy and the extent of tracking Superhuman performs, which could be a deterrent for privacy-conscious individuals.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Analysis of Superhuman

Overall verdict

  • Superhuman is considered a good choice for those who prioritize email productivity and are willing to invest in a premium service for enhanced features and efficiency. Its specialized tools and intuitive interface make it a favorite among busy professionals who handle a high volume of emails daily.

Why this product is good

  • Superhuman is renowned for its speed and efficiency in email management. It offers features like keyboard shortcuts, split inboxes, and streamlined design to help power users manage their emails with greater productivity. Many users appreciate its attention to detail and the ability to customize their workflow, which enhances the email experience significantly over traditional email clients.

Recommended for

  • Professionals who receive and need to manage a large volume of emails
  • Users who prioritize speed and productivity
  • Individuals seeking customizable and efficient email workflows
  • People willing to pay for a premium email experience

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Superhuman videos

+ Add

How Superhuman Email Works

More videos:

  • Review - Why paying $360 for Email is Worth it | My Superhuman Workflow
  • Review - Future Superhuman Features & $30 Pricing

Category Popularity

0-100% (relative to UserTesting.com and Superhuman)

UserTesting.com

Superhuman

User Experience
100 100%
User Experience
0% 0
Email
0 0%
Email
100% 100
Usability
100 100%
Usability
0% 0
Email Productivity
0 0%
Email Productivity
100% 100

User comments

Share your experience with using UserTesting.com and Superhuman. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and Superhuman

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products theyโ€™ll use daily. ๐ŸŽฏ
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platformโ€™s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

Superhuman Reviews

Superhuman vs. Gmail: A Tale of Two Email Experiences
It's important to note that Superhuman doesn't offer a free version or trial, which could be a drawback for those who prefer to test a service before committing to a subscription. However, Superhuman does provide a 14-day, money-back guarantee, allowing users to explore the the email software platform's capabilities and determine if it aligns with their email management...
Source: tatem.com

Social recommendations and mentions

Based on our record, UserTesting.com should be more popular than Superhuman. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 2 years ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 2 years ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 2 years ago
  • ๐Ÿš€ Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: almost 3 years ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 3 years ago
View more

Superhuman mentions (26)

View more

What are some alternatives?

When comparing UserTesting.com and Superhuman, you can also consider the following products

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Shortwave - Email smarter & faster with a reinvented experience for your Gmail

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Spark Mail - Spark helps you take your inbox under control. Instantly see whatโ€™s important and quickly clean up the rest. Spark for Teams allows you to create, discuss, and share email with your colleagues

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

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