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UserTesting.com VS Jama

Compare UserTesting.com VS Jama and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Jama logo Jama

Jama combines requirement management software with enterprise collaboration capabilities to solve product delivery problems.
  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTestingโ€™s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

  • Jama Landing page
    Landing page //
    2023-10-13

UserTesting.com

Website
usertesting.com
Pricing URL
Official UserTesting.com Pricing
$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Darrell Benatar
Employees
500 - 999
Edit details

Jama

Website
jamasoftware.com
Pricing URL
Official Jama Pricing
$ Details
-
Release Date
-
Edit details

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Jama features and specs

  • Comprehensive Requirements Management
    Jama offers a robust suite of tools for capturing, managing, and tracking requirements, which makes it easier to ensure all project needs are clearly defined and met.
  • Traceability
    Jama provides excellent traceability features that allow users to track requirements through the entire development process, enhancing accountability and ensuring alignment with project goals.
  • Collaboration
    The platform supports robust collaboration tools that facilitate communication between various stakeholders, making it easier to gather feedback and make informed decisions.
  • Customization
    Jama is highly customizable, allowing organizations to tailor the software to meet their specific project management and requirements tracking needs.
  • Integration
    Jama integrates with a range of other tools commonly used in software development, such as JIRA, making it easier to fit into existing workflows.

Possible disadvantages of Jama

  • Complexity
    Given its comprehensive feature set, Jama can be complex and may require significant time for users to learn and fully utilize all of its capabilities.
  • Cost
    Jama can be expensive compared to other requirements management tools, which may be a barrier for small teams or organizations with limited budgets.
  • Performance
    Some users have reported performance issues, particularly with large datasets, which can slow down productivity.
  • User Interface
    While functional, the user interface is sometimes considered less intuitive compared to more modern alternatives, potentially impacting user adoption and ease of use.
  • Setup and Configuration
    Initial setup and configuration can be time-consuming and may require dedicated resources, which can be a significant initial drawback.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Analysis of Jama

Overall verdict

  • Jama Software is generally considered a good choice for companies seeking to improve their requirements management and product development processes. It is particularly praised for its ability to streamline communication and maintain traceability across the product development lifecycle.

Why this product is good

  • Jama Software provides a comprehensive platform for requirements management and product development, which can be highly beneficial for organizations looking to enhance their product development lifecycle. The platform is known for its robust features like traceability, collaboration, and compliance management which are crucial for industries such as automotive, aerospace, medical devices, and finance where regulatory compliance is key.

Recommended for

  • Organizations that require strict compliance and traceability, such as those in regulated industries.
  • Teams looking for a centralized platform to manage complex product development processes.
  • Companies that prioritize collaboration and communication across different stakeholders.

UserTesting.com videos

+ Add

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Jama videos

+ Add

Review Center: Moderating a Review in Jama tutorial

More videos:

  • Review - How Jama Works: Review Center
  • Tutorial - Review Center: Understanding Review Baselines and Stats in Jama tutorial

Category Popularity

0-100% (relative to UserTesting.com and Jama)

UserTesting.com

Jama

User Experience
100 100%
User Experience
0% 0
Requirements Management
0 0%
Requirements Management
100% 100
Usability
100 100%
Usability
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using UserTesting.com and Jama. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserTesting.com and Jama

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products theyโ€™ll use daily. ๐ŸŽฏ
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Source: www.socialpros.co
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platformโ€™s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
Source: blog.uxtweak.com
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
Source: blog.uxtweak.com

Jama Reviews

We have no reviews of Jama yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserTesting.com seems to be more popular. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 2 years ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 2 years ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 2 years ago
  • ๐Ÿš€ Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: almost 3 years ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 3 years ago
View more

Jama mentions (0)

We have not tracked any mentions of Jama yet. Tracking of Jama recommendations started around Mar 2021.

What are some alternatives?

When comparing UserTesting.com and Jama, you can also consider the following products

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Azure DevOps - Visual Studio dev tools & services make app development easy for any platform & language. Try our Mac & Windows code editor, IDE, or Azure DevOps for free.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Helix ALM - Helix ALM is the single, integrated application that lets you centralize and manage requirements, test cases, issues, and other development artifacts and their relationships.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

codeBeamer ALM - Integrated application lifecycle management (ALM) platform

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