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Usersnap VS Firelab

Compare Usersnap VS Firelab and see what are their differences

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Contents:
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  3. » Reviews
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Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Firelab logo Firelab

Eliminate bugs with automated testing no-code required
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Firelab Landing page
    Landing page //
    2023-05-06

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Firelab

Website
firelab.io
Pricing URL
Official Firelab Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Firelab features and specs

  • User-Friendly Interface
    Firelab offers an intuitive and easy-to-navigate interface, making it accessible for users of all technical skill levels.
  • Comprehensive Features
    The platform provides a wide range of features for project management and collaboration, enhancing productivity and team coordination.
  • Real-Time Collaboration
    Firelab supports real-time collaboration, allowing team members to work simultaneously and stay updated on project changes.
  • Integration Capabilities
    Firelab integrates well with other tools and platforms, streamlining workflows by centralizing various tasks and processes.
  • Responsive Customer Support
    The platform offers responsive and helpful customer support to assist users in resolving issues and maximizing platform benefits.

Possible disadvantages of Firelab

  • Pricing
    The cost of using Firelab can be high, especially for small businesses or freelancers, potentially limiting its accessibility to larger organizations.
  • Learning Curve
    Despite its user-friendly design, the vast array of features may necessitate a learning period for users to utilize the platform effectively.
  • Mobile Compatibility
    Firelab's mobile applications may not offer the same functionality or user experience as the desktop version, which can hinder usage on the go.
  • Feature Overlap
    Some users may find overlap with other tools they are already using, which can lead to redundancy and inefficiencies.
  • Limited Offline Access
    The platform's reliance on internet connectivity might be a drawback for users needing to access features in offline environments.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Firelab videos

No Firelab videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Usersnap and Firelab)

Usersnap

Firelab

Customer Feedback
100 100%
Customer Feedback
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
User Feedback
100 100%
User Feedback
0% 0
Error Tracking
0 0%
Error Tracking
100% 100

User comments

Share your experience with using Usersnap and Firelab. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Firelab

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Firelab Reviews

We have no reviews of Firelab yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: over 2 years ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / about 3 years ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: over 3 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: about 4 years ago

Firelab mentions (0)

We have not tracked any mentions of Firelab yet. Tracking of Firelab recommendations started around Jul 2021.

What are some alternatives?

When comparing Usersnap and Firelab, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Marker.io - Visual feedback and bug reporting tool for websites

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Buglife - Seriously awesome bug reporting for iOS apps

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