Software Alternatives, Accelerators & Startups
Register | Login

Usersnap VS Empathy

Compare Usersnap VS Empathy and see what are their differences

Seranova
Seranova AI helps home service businesses automate review outreach, stay on top of customer conversations, and grow reputation without extra headcount. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Empathy logo Empathy

Apps/Empathy - GNOME Wiki!
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Empathy Landing page
    Landing page //
    2021-10-16

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Empathy

Website
wiki.gnome.org
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Empathy features and specs

  • Integration
    Empathy offers seamless integration with other GNOME applications, making it a core part of the GNOME desktop environment.
  • Protocol Support
    Empathy supports a wide range of messaging protocols, including XMPP, Google Talk, Facebook, and MSN, providing versatility in communication.
  • User-Friendly Interface
    The application has a clean and easy-to-navigate interface, which simplifies the experience for users who are not technically inclined.
  • Unified Messaging
    By consolidating multiple chat protocols into a single interface, it reduces the need for multiple messaging applications.
  • Open Source
    As an open-source application, Empathy allows for community-driven improvements, transparency, and customizability.

Possible disadvantages of Empathy

  • Development Status
    Empathy's development has slowed down, and it has received much fewer updates in recent years, making its long-term viability uncertain.
  • Limited Features
    Compared to modern messaging apps, Empathy lacks many advanced features like end-to-end encryption, video calling, and file sharing.
  • Stability Issues
    Users have reported occasional crashes and bugs, which can be frustrating and disrupt communication.
  • Resource Usage
    The application can be resource-heavy, consuming a significant amount of system memory and CPU, which may slow down older machines.
  • Dated Interface
    The user interface feels outdated and does not offer the sleek and modern aesthetic that many contemporary messaging applications provide.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of Empathy

Overall verdict

  • Empathy was considered a robust and practical messaging solution during its peak usage, especially for users within the GNOME environment. However, its relevance has diminished as newer messaging platforms have gained popularity.

Why this product is good

  • Empathy is a messaging app that was integrated with the GNOME desktop environment. It was designed to facilitate easy communication across multiple protocols by using the Telepathy framework. Users appreciate it for its ability to consolidate various chat services into one application, streamlining communication. Additionally, its integration with the GNOME desktop made it a convenient choice for GNOME users.

Recommended for

    Empathy can still be recommended for users who are running older versions of the GNOME desktop environment and appreciate its integration capabilities. It might also be of interest to those who are exploring the history of Linux desktop applications or have a particular interest in legacy software solutions.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Empathy videos

+ Add

Empathy, Inc. (2019) Movie Review | Virtual Reality Techno Thriller!

More videos:

  • Review - The Painful Art of Empathy โ€“ Deconstructing The Last of Us: Part 2
  • Review - Learning Empathy - Violet Evergarden's Beautiful Writing

Category Popularity

0-100% (relative to Usersnap and Empathy)

Usersnap

Empathy

Visual Bug Reports
100 100%
Visual Bug Reports
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Customer Feedback
100 100%
Customer Feedback
0% 0
Communication
0 0%
Communication
100% 100

User comments

Share your experience with using Usersnap and Empathy. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Empathy

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Empathy Reviews

We have no reviews of Empathy yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Empathy mentions (0)

We have not tracked any mentions of Empathy yet. Tracking of Empathy recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and Empathy, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Pidgin - Pidgin is an easy to use and free chat client used by millions. Connect to AIM, MSN, Yahoo, and more chat networks all at once.

Marker.io - Visual feedback and bug reporting tool for websites

Trillian - Trillian is a decentralized and federated instant messaging platform that lets your whole company send private and group messages, keep tabs on what co-workers are doing, share files, and much more.

Userback - Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Adium - Adium is a free instant messaging application for Mac OS X that can connect to AIM, MSN, Jabber, Yahoo, and more.

Loading...