Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Usermaven should be more popular than Freshdesk. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'll recommend trying usermaven.com for both website and product analytics. It is simple, easy to use and collects client-side events automatically which saves a lot of dev time in the long-run as you make changes to your website and product. Source: 12 months ago
Analytics Tools Start from using a solid tools like Google Analytics that you can install with a simple snippet, or go with UserMaven, also there is quite nice heatmaps and recording you can get via Hotjar. - Source: dev.to / about 1 year ago
Try usermaven.com, it is simple yet more powerful than Plausible and Fathom etc. With autotracking of client-side events, funnels, attribution a lot more. Source: about 1 year ago
You should try usermaven, it is simple like Fathom but has auto-capturing of events, funnels, attribution and a lot more,. Source: about 1 year ago
Try usermaven.com, it supports different attribution models that Google is sunsetting. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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