Software Alternatives, Accelerators & Startups

UserGuiding VS Hellep.io

Compare UserGuiding VS Hellep.io and see what are their differences

UserGuiding logo UserGuiding

Create in-app experiences with the most straightforward product adoption platform โ€” quick implementation, lasting user engagement.
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Hellep.io logo Hellep.io

Self-host solution for Knowledge Base, Ticket System & Smart Assistant AI. Hellep.io is all in one community support software, build on top of Flarum.
  • UserGuiding Welcome users with an onboarding guide
    Welcome users with an onboarding guide //
    2024-06-14
  • UserGuiding Create product tours and walkthroughs
    Create product tours and walkthroughs //
    2024-06-14
  • UserGuiding Show all of your educational material in-app
    Show all of your educational material in-app //
    2024-06-14
  • UserGuiding Create target segments of your users
    Create target segments of your users //
    2024-06-14
  • UserGuiding Gather and track user feedback
    Gather and track user feedback //
    2024-06-14
  • UserGuiding Get detailed performance analytics
    Get detailed performance analytics //
    2024-06-14

Most users struggle to see the full value of a product within the first 14 days (if ever).

That's why we built UserGuiding, a no-code product adoption platform that helps increase activation & retention and reduce churn using many in-app walkthroughs and widgets as well as standalone Knowledge Base and Product Updates pages. Provide your users all the self-serve help they need throughout their journey, and also gather valuable insights and feedback from them with our in-app surveys to give you direction and improve your product development.

The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface.

Try UserGuiding today to give your product adoption a huge, instant boost.

  • Hellep.io Site
    Site //
    2024-12-10
  • Hellep.io Knowledge Base
    Knowledge Base //
    2024-12-10
  • Hellep.io Agent Tickets overview
    Agent Tickets overview //
    2024-12-10
  • Hellep.io Ticket Detail
    Ticket Detail //
    2024-12-10
  • Hellep.io Smart Assistant
    Smart Assistant //
    2024-12-10

Self host your support platform with Hellep. Stay in control of your own support and turn your Flarum community into a powerful support hub with integrated knowledge base, ticket system, and AI-powered assistance. Built for communities and companies that care about their users!

  • Create, organize, and share documentation with a powerful, searchable knowledge base that grows with your community.
  • Streamline support with an integrated ticket system that helps track, prioritize, and resolve customer issues efficiently.
  • Our own assistant that actually tries to help your customer. It answers and gives suggestions based on your knowledge base content. The more content, the better the A.I. will reply

Hellep is built on top of Flarum, open source community software.

UserGuiding

$ Details
paid Free Trial $69.0 / Monthly (Basic; Guides & Checklists, Knowledge Base, In-app Surveys)
Platforms
Google Chrome Browser PHP JavaScript Wordpress Magento Shopify Firefox
Release Date
-

Hellep.io

Website
hellep.io
$ Details
paid $19.99 / Monthly
Platforms
Flarum PHP TypeScript
Release Date
2020 May
Startup details
Country
Netherlands
Employees
1 - 9

UserGuiding features and specs

  • User Onboarding Guides
  • Hotspots
  • Onboarding Checklists
  • Knowledge Base
  • Resource Centers
  • Product Updates Page
  • In-App Surveys
  • NPS Surveys
  • User Engagement Analytics
  • User Identification
  • Audience Segmentation
  • No-code
  • Custom Attributes
  • Weekly Reporting Emails
  • Custom CSS
  • Google Analytics Integration
  • Hubspot Integration
  • Slack Integration
  • Intercom Integration
  • Mixpanel Integration
  • Multiple Team Members
  • Multiple Domains

Hellep.io features and specs

  • All in one solution
    From public forum posts, to private tickets
  • Self-Hosted solution
    You own your data
  • Unlimited Articles
    Write as many Knowledge Base articles as you need
  • Unlimited Support Agents
    Add team members, colleagues and support agents to reply to tickets
  • Smart Assistant A.I.
    Trained on your Knowledge Base, Smart Assistant helps with replying to tickets
  • Built on Flarum
    Hellep is built on top of Flarum, open-source community software

Analysis of UserGuiding

Overall verdict

  • Overall, UserGuiding is generally well-regarded as a valuable tool for improving user onboarding processes. It is praised for its ease of use, flexibility, and effectiveness in enhancing the user experience.

Why this product is good

  • UserGuiding is designed to help businesses create interactive user onboarding experiences without needing to write code. It offers features such as product tours, guides, checklists, tooltips, and analytics to improve user engagement and facilitate better understanding of the software or platform being introduced.

Recommended for

    UserGuiding is recommended for SaaS companies, product managers, and growth teams who are looking to improve customer onboarding and engagement. It is especially beneficial for teams that lack the resources to create custom onboarding solutions from scratch, as it allows them to quickly deploy dynamic guides and tutorials with minimal technical effort.

UserGuiding videos

Customer Stories #1 - Onboarding New Users of SaaS Company

More videos:

  • Tutorial - UserGuiding University #1
  • Demo - ๐ŸŒŸ UserGuiding - Onboard your new users, without any coding! ๐ŸŒŸ
  • Review - UserGuiding Review - Create Guided Onboarding Guides With ZERO Code - Great For Course Creators
  • Demo - Connecting the Dots - learn how to apply UserGuiding to a real project

Hellep.io videos

No Hellep.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to UserGuiding and Hellep.io)
User Onboarding And Engagement
Customer Support
0 0%
100% 100
User Engagement
100 100%
0% 0
Self Hosting
0 0%
100% 100

User comments

Share your experience with using UserGuiding and Hellep.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserGuiding and Hellep.io

UserGuiding Reviews

15 best user onboarding software you need to try in 2023
UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature โ€“ highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.
8 Best Usetiful Alternatives and Competitors That Are More Professional
UserGuidingโ€™s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center โ€“ while also giving you information about daily active users, and satisfaction scores.
Source: userguiding.com
Top alternatives to UserGuiding
Pricing - Userguiding limits their plans by number of Monthly Active Users. While this is a widespread approach in the SaaS industry, it is very restricting and unfair. In many cases, one may want to run tours only on a fraction of the customer base, thus overpaying for the rest of the users who may never interact with content from Userguiding. โ€œThe price is a bit high. It...
Appcues Alternatives and Competitors
Miraรง is Content Editor of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.

Hellep.io Reviews

We have no reviews of Hellep.io yet.
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Social recommendations and mentions

Based on our record, UserGuiding seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserGuiding mentions (2)

  • What tool are you using for walk-thru / onboarding wizard? (Pendo, WalkMe, Appcues, etc)
    I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: almost 4 years ago
  • Similar product launched before us
    Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: over 4 years ago

Hellep.io mentions (0)

We have not tracked any mentions of Hellep.io yet. Tracking of Hellep.io recommendations started around Dec 2024.

What are some alternatives?

When comparing UserGuiding and Hellep.io, you can also consider the following products

Appcues - Improve user onboarding, feature activation & more โ€” no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WalkMe - WalkMe is a game-changing platform that instantly simplifies the online user experience.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community