Software Alternatives, Accelerators & Startups

UseResponse VS Formbricks

Compare UseResponse VS Formbricks and see what are their differences

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Formbricks logo Formbricks

Open Source Survey and Experience Management Platform
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Formbricks Landing page
    Landing page //
    2023-08-23

Formbricks is a open-source survey and experience management software.

With Formbricks you can create link surveys like Typeform, website surveys like HotJar Ask and targeted in-app surveys. You can gather ANY kind of feedback of ANY user segment at ANY point in the user journey. Really powerful ๐Ÿ’ช

Not conviced yet? Maybe this helps: Self-hosting in minutes (Docker) 100% control over your data (open-source) Customize / extend as you wish (open-source, you got it)

Start with our FREE FOREVER Community Edition, upgrade when you need it ๐Ÿš€

Formbricks

$ Details
freemium โ‚ฌ49.0 / Monthly (Unlimited surveys, Unlimited Team Members)
Release Date
2022 November
Startup details
Country
Germany
Founder(s)
Johannes Dancker, Matthias Nannt
Employees
1 - 9

UseResponse features and specs

  • Comprehensive Customer Support Solutions
    UseResponse offers a suite of tools including feedback, help desk, and knowledge base all in one platform, providing a holistic approach to customer support.
  • Customization
    The platform is highly customizable with various options to tailor workflows, templates, and design to match specific business needs.
  • User-Friendly Interface
    Its dashboard and tools are designed to be intuitive and easy to navigate, reducing the learning curve for new users.
  • Integrations
    UseResponse integrates well with a variety of other software tools such as CRM, chat, and productivity applications, facilitating seamless operations.
  • Multichannel Support
    Supports multiple channels including email, social media, and live chat, allowing businesses to manage all customer interactions from a single platform.

Possible disadvantages of UseResponse

  • Cost
    For small businesses or startups, the pricing may be considered steep compared to other customer support solutions.
  • Complexity for Small Businesses
    The extensive features and customization options might be overwhelming for small teams that do not require such depth in a customer support system.
  • Learning Curve for Advanced Features
    While basic functionalities are user-friendly, mastering the more advanced features can take some time and effort.
  • Limited Third-Party Integrations
    While integration options are available, they are somewhat limited compared to other platforms which may offer a broader range of third-party integrations.
  • Support
    Some users have reported that the customer support response times can be slow, which might be an issue when urgent assistance is needed.

Formbricks features and specs

  • Website Surveys
    Run well-timed surveys on public websites (scales to millions)
  • In-app Surveys
    Run highly targeted surveys in web and mobile apps.
  • Link and Email Surveys
    Survey people via shareable links and in emails
  • Self-hosting
    Host Formbricks on premise, even the free forever Community Edition
  • Multi-language Surveys
    Run one survey in multiple languages
  • Team Access Roles
    Manage large teams on Formbricks

Analysis of UseResponse

Overall verdict

  • Overall, UseResponse is a solid choice for businesses looking to streamline their customer support processes and gather valuable user feedback. It provides a comprehensive set of tools at a competitive price point, making it suitable for a variety of industries.

Why this product is good

  • UseResponse is considered a good platform for several reasons. It offers a suite of customer support tools, including a help desk, knowledge base, feedback system, and community forums. It is highly customizable, allowing businesses to tailor the platform to their specific needs. The user interface is intuitive and easy to navigate, which enhances the user experience for both support agents and end-users. Additionally, it integrates well with various third-party applications, further extending its functionality.

Recommended for

    Small to medium-sized businesses, startups, and organizations that seek a unified platform for customer support, engagement, and feedback management. It is particularly beneficial for those who want to encourage community interaction and gather detailed insights from customers.

UseResponse videos

Customer Feedback & Support Software UseResponse

Formbricks videos

Formbricks Open Source Survey Tool launches on Product Hunt

Category Popularity

0-100% (relative to UseResponse and Formbricks)
Customer Feedback
79 79%
21% 21
Surveys
0 0%
100% 100
Help Desk
100 100%
0% 0
Forms And Surveys
0 0%
100% 100

Questions & Answers

As answered by people managing UseResponse and Formbricks.

Which are the primary technologies used for building your product?

Formbricks's answer:

nextJS, Prisma, TypeScript, Tailwind

Who are some of the biggest customers of your product?

Formbricks's answer:

Flix (Flixbus, Flixtrain), Gumtree, Rivian, a handful of governmental organisations around the world

What makes your product unique?

Formbricks's answer:

Our open-source survey tool is very easy to use in full compliance with GDPR, CCPA, HIPAA, and all other privacy and security regulations. Skip lengthy compliance and procurement processes, just deploy our free Community Edition with Docker and upgrade when you need it ๐Ÿš€

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Formbricks

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Formbricks Reviews

We have no reviews of Formbricks yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Formbricks seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

Formbricks mentions (15)

  • Introducing Quackback: Open-Source Feedback Platform with a Built-in MCP Server
    Plausible brought open source to web analytics. Cal.com did it for scheduling. Formbricks did it for surveys. PostHog did it for product analytics. Quackback does it for feedback collection. - Source: dev.to / 5 months ago
  • Show HN: Typeform was too expensive so I built my own forms
    > An open-source alternative to Typeform and Google Forms Those two are the two extreme ends of the target audience archetypes. So, decide which is yours. > I was using Typeform, but as time went by and more people submitted forms, it got more and more expensive. When people say they build cheaper alternatives, I often assume that the original is becoming better and more successful. Competing on price rarely wins.... - Source: Hacker News / about 1 year ago
  • Surveying AI Satisfaction with Formbricks in CodeStash
    So, Iโ€™ve been working on CodeStash, this platform for sharing and discussing code snippets, kind of a cross between Reddit and Stack Overflow. The cool part? Thereโ€™s a built-in AI that explains code snippets, powered by Google Gemini. Whether it's some gnarly JavaScript or Python code, CodeStash lets users request an AI explanation on demand. Butโ€ฆ AI explanations can be a bit hit-or-miss. Some users might find the... - Source: dev.to / over 1 year ago
  • My Journey with the OSS.GG Hackathon: A Fulfilling Open Source Experience
    Participating in the OSS.GG hackathon has been an exciting and enriching experience. Engaging with projects from multiple partners like Dub, Formbricks, Hanko, OpenBB, Papermark, Twenty, and Unkey offered me the opportunity to explore the vast landscape of open source. Through this hackathon, I didnโ€™t just contribute to code; I also got hands-on experience in non-code contributions, which opened up new avenues for... - Source: dev.to / over 1 year ago
  • How to Survey Only Power Users in Your Next.js App with Formbricks
    In the fast-paced world of app development, understanding user behavior is crucial. Power usersโ€”those who frequently use and engage with your appโ€”can provide rich insights that can drive your productโ€™s growth. By implementing a targeted survey, you can capture their thoughts and preferences effectively. Formbricks simplifies this process, allowing you to create and manage surveys without the hassle of building a... - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing UseResponse and Formbricks, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tally.so - The simplest way to create forms, for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Survicate - Collect feedback on your website and find out more about your visitors.